Hospitality Manager

Hospitality Manager

Location: Major Retail & Leisure Destination – Manchester

Salary: Up to £50,000

Type: Full-time & Permanent

Hours: Includes 1 in 4 weekends (duty management)

The Opportunity…

A leading property management organisation is seeking a passionate, hands-on, and experienced Hospitality Manager to lead and innovate across cleaning &customer operations at one of the UK’s premier retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role, overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive meaningful change.

What You’ll Be Doing…

• Leading day-to-day operations of environmental services across the business
• Influencing the guest experience through sensory innovation and creative thinking
• Managing 4 Team Managers (2 day, 2 night)
• Driving innovation, operational efficiency, and cleanliness standards
• Reviewing and improving cleaning schedules, equipment use, and waste processes
• Coaching and developing your team with feedback and succession planning
• Collaborating with internal departments and external stakeholders
• Owning key KPIs around quality, performance, and customer satisfaction
• Supporting cultural change with a “people-first” approach

About You…

Must-have experience:

• Proven experience managing large teams in cleaning, facilities, or other service-led environments
• A track record of creative thinking and driving improvements in customer experience
• Solid knowledge of cleaning systems, operations, and equipment
• Inspirational leadership skills – able to motivate and engage established teams
• Strong communication skills and the ability to drive positive stakeholder relationships
• Commercially minded, process-focused, and solution-oriented

Desirable:

• Background in high-footfall environments (e.g. retail, leisure, hospitality)
• IOSH/NEBOSH or willingness to gain certification
• Experience in unionised environments or working with performance frameworks

Why Join?

• Impact from day one – play a pivotal role at a flagship UK destination
• Career growth – with opportunities across a national portfolio
• Be a change-maker – join a forward-thinking leadership team
• Team-focused culture – collaborative, transparent, and purpose-led