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For Companies At a Glance
- Tasks: Lead and optimise facilities management services across a diverse national portfolio.
- Company: Join a leading real estate group known for its entrepreneurial spirit and dynamic growth.
- Benefits: Enjoy opportunities for innovation, decision-making, and impactful work in a supportive environment.
- Why this job: Shape the future of FM delivery while driving excellence and customer satisfaction.
- Qualifications: 5 years’ FM experience with strong leadership and stakeholder engagement skills required.
- Other info: This role offers a unique chance to influence strategy and implement cutting-edge solutions.
The predicted salary is between 43200 - 72000 £ per year.
Overview
This leading real estate and property services group is seeking a Business Improvement Manager to drive excellence across a diverse national portfolio. This is a rare opportunity to shape the future of FM delivery in a dynamic, fast-growing organisation known for its entrepreneurial approach. You’ll lead the transformation of facilities services – bringing FM services in-house – across commercial offices, shopping centres, business parks, and public realm spaces. This role offers the chance to influence strategy, lead high-performing teams, and implement cutting-edge solutions that redefine service standards.
Base pay range
This range is provided by Andersen James Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Lead and optimise FM service delivery across a national portfolio.
- Ensure compliance with health & safety and environmental standards.
- Manage budgets, contracts, and supplier relationships.
- Develop and implement SOPs and performance frameworks.
- Champion innovation and continuous improvement.
- Build strong stakeholder relationships and drive customer satisfaction.
- Support business growth through scalable systems and service models.
What you’ll bring
- 5+ years’ FM experience (TFM and Soft FM).
- Proven success in multi-site performance management and service improvement.
- Strong leadership, commercial awareness, and stakeholder engagement skills.
- Proficiency in FM systems (e.g., CAFM/IWMS) and Microsoft Office.
- A proactive, resilient mindset with a passion for excellence.
Why apply?
- This is a chance to shape the future of FM in a company that values ownership, innovation, and action.
- You’ll be empowered to make decisions, challenge convention, and deliver real impact.
If this sounds like it could be of interest please get in touch directly or click Apply!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Facilities Services
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Contract Performance Manager employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Performance Manager
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who may have insights into the role and the company culture at StudySmarter.
✨Tip Number 2
Research the latest trends in facilities management, especially around in-house service delivery. Being knowledgeable about current innovations will help you stand out during discussions with our hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance improvements in previous roles. Highlighting your achievements in multi-site management will demonstrate your capability to excel in this position.
✨Tip Number 4
Familiarise yourself with the FM systems mentioned in the job description, such as CAFM/IWMS. Showing proficiency in these tools can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Contract Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5 years of FM experience, particularly in TFM and Soft FM. Emphasise any roles where you've managed multi-site performance and service improvement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for excellence and innovation in facilities management. Mention specific examples of how you've led teams or implemented cutting-edge solutions in previous roles.
Highlight Relevant Skills: Clearly outline your proficiency in FM systems like CAFM/IWMS and your strong leadership and stakeholder engagement skills. Use bullet points for clarity and impact.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service delivery, budget management, or customer satisfaction scores. This will demonstrate your capability to drive business growth.
How to prepare for a job interview at Andersen James Group
✨Showcase Your FM Experience
Make sure to highlight your 5 years of experience in facilities management. Be prepared to discuss specific examples of how you've successfully managed multi-site performance and implemented service improvements.
✨Demonstrate Leadership Skills
Since the role requires strong leadership, think of instances where you've led teams or projects. Share how you motivated your team and drove results, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios related to compliance with health & safety standards or managing supplier relationships, and explain your approach.
✨Emphasise Innovation and Continuous Improvement
The company values innovation, so be ready to discuss how you've championed new ideas or processes in your previous roles. Share examples of how you've driven continuous improvement and enhanced service delivery.
