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- Tasks: Lead safety, security, and service operations at Glasgow's iconic St. Enoch Shopping Centre.
- Company: Join a landmark destination with a proud legacy and exciting future.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Why this job: Shape the safety and service experience for thousands of visitors daily.
- Qualifications: SIA Licence, leadership experience in security and cleaning operations.
- Other info: Opportunity for career growth in a high-profile retail and leisure setting.
The predicted salary is between 36000 - 60000 £ per year.
Soft Services Manager – St. Enoch Shopping Centre Lead the Safety, Security & Service Experience of Glasgow’s Landmark Destination St. Enoch Shopping Centre isn’t just at the heart of Glasgow – it is Glasgow. With a proud legacy, a central location, and an exciting future ahead, St. Enoch is a retail and leisure destination with ambition. As this iconic city-centre destination continues to transform, we’re looking for a strategic and experienced Soft Services Manager to take the lead. About the Role: This senior management role places you at the centre of security, cleaning, and customer safety operations. As Head of Soft Services, you’ll be the senior point of contact for all security and incident response matters, while also guiding and developing our cleaning operations. You’ll lead a team of nearly 90 people (c.45 security, c.45 cleaning), ensuring St. Enoch is safe, secure, spotless, and always delivering an outstanding guest experience. Working closely with the Centre Director, you’ll liaise with city stakeholders, emergency services, contractors, and retailers to ensure the highest standards of service, compliance, and professionalism across the board. We’re looking for someone who: * Has a SIA Licence and proven leadership in large-scale security operations. * Has experience managing multi-disciplinary teams at scale, ideally across security and cleaning. * Brings strong knowledge of health & safety, compliance, and legislation (e.g. Martyn’s Law, SIA regulations, COSHH). * Is a confident liaison with police, local authorities, and city-centre stakeholders. * Can deliver on both day-to-day operational leadership and long-term strategic improvements. * Possesses excellent people management skills – motivating teams, developing managers, and ensuring KPIs and standards are met. Why Join St. Enoch? This is a rare chance to lead a senior role at the heart of one of Scotland’s most high-profile retail and leisure destinations. You’ll play a pivotal part in shaping safety, security, and service during a period of transformation and investment. From tackling city-centre challenges to driving team performance, your impact will be felt daily by tens of thousands of visitors. Sound interesting? Apply directly to this listing for more information
Soft Services Manager employer: Andersen James Group Ltd
Contact Detail:
Andersen James Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in security and cleaning operations. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved operations in past roles. Highlighting your ability to motivate and develop others will make you a strong contender for the Soft Services Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the St. Enoch team.
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership in security operations and any relevant compliance knowledge to show us you’re the right fit for the Soft Services Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about safety and service at St. Enoch. Share specific examples of how you've led teams and improved operations in previous roles.
Showcase Your People Skills: We want to see how you motivate and develop teams. Include examples of how you've managed multi-disciplinary teams and ensured high standards are met. This will help us understand your people management style.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St. Enoch Shopping Centre.
How to prepare for a job interview at Andersen James Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, especially Martyn’s Law and SIA regulations. Being able to discuss these confidently will show that you’re serious about compliance and safety.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams in the past. Think about specific challenges you faced and how you motivated your team to meet KPIs. This will demonstrate your capability to lead a diverse group effectively.
✨Understand the Role's Impact
Be ready to discuss how you can enhance the guest experience at St. Enoch. Think about strategies for improving security and cleaning operations while maintaining a welcoming atmosphere. This shows you’re not just focused on tasks but also on the overall experience.
✨Engage with Stakeholders
Prepare to talk about your experience liaising with local authorities and emergency services. Highlight any successful collaborations you've had, as this role requires strong relationships with various stakeholders to ensure safety and service excellence.