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- Tasks: Lead a team to manage facilities and enhance client satisfaction.
- Company: Join a top real estate services firm in Edinburgh.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make an impact by driving performance and improving client relationships.
- Qualifications: 3+ years in Facilities Management and strong client relationship skills required.
- Other info: Opportunity to work on sustainability initiatives and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a leading real estate services firm based in Edinburgh for the position of Centre Facilities Manager . As a Facilities Manager, you will lead and manage a dedicated team, acting as an advisor to identify business opportunities, drive performance, and maintain high standards of facilities management. This role requires a balance of commercial awareness and a focus on delivering exceptional client satisfaction. Key Responsibilities: Identify and act on business opportunities, support tenders/pitches, and build strong client relationships. Oversee the CAFM system, ensure legal compliance across properties, and manage day-to-day site issues. Handle client complaints, ensure effective incident management plans, and monitor contractor performance. Ensure compliance with Health & Safety regulations and manage the performance and development of direct reports. Assist with managing service charge budgets, ensure accurate invoicing, and oversee debt recovery. Maintain sustainability data and support continuous improvement initiatives. Core Knowledge & Experience: A minimum of 3 years’ experience in a Facilities Management role. Proven ability to build strong client relationships and drive business development. Familiarity with Health & Safety regulations and experience with IT systems relevant to facilities management. Skills & Qualities: Solution-focused and proactive, with excellent communicatio…
Operations Manager employer: Anderselite
Contact Detail:
Anderselite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Make sure to highlight your experience in Facilities Management during the interview. Be ready to discuss specific examples where you identified business opportunities and drove performance improvements.
✨Tip Number 2
Demonstrate your understanding of Health & Safety regulations by preparing to discuss how you've implemented these in previous roles. This will show your commitment to compliance and client safety.
✨Tip Number 3
Prepare to talk about your experience with CAFM systems. Being able to explain how you've used technology to enhance facilities management will set you apart from other candidates.
✨Tip Number 4
Focus on your communication skills. Since building strong client relationships is key, be ready to share examples of how you've successfully managed client interactions and resolved complaints.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, particularly any roles where you've built client relationships or driven business development. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the key responsibilities listed in the job description, especially your experience with Health & Safety regulations and managing teams.
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to the responsibilities of the Centre Facilities Manager position. Highlight any successful projects or initiatives you've led that improved client satisfaction or operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Anderselite
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and maintain high standards.
✨Demonstrate Commercial Awareness
This role requires a strong understanding of business opportunities. Research the company and its market position beforehand. Be ready to discuss how you can identify and act on business opportunities that align with their goals, and share any relevant experiences from your previous roles.
✨Prepare for Client Relationship Questions
Building strong client relationships is key in this role. Think of examples where you've successfully managed client expectations or resolved complaints. Be ready to explain your approach to maintaining client satisfaction and how you handle difficult situations.
✨Know Your Health & Safety Regulations
Familiarity with Health & Safety regulations is crucial. Brush up on relevant laws and best practices before the interview. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach this responsibility in the new position.
