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- Tasks: Lead the Guest Services team to create memorable experiences for our guests.
- Company: Join the vibrant Hyatt family, known for its inclusive culture.
- Benefits: Enjoy 12 free hotel nights, discounts, and continuous learning opportunities.
- Why this job: Make a real impact in hospitality while being your authentic self.
- Qualifications: Experience in guest services and strong leadership skills required.
- Other info: Be part of a diverse team that values individuality and growth.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £31,479 + Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Duties and responsibilities:
- Support the effective running of Guest Services operations, fostering high levels of team engagement and performance.
- Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
- Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
- Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
- Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision-making.
About You:
You have previous experience in hotel front office or guest services operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Benefits of the role:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Relations Team Leader role and start your journey with Hyatt Hotels!
Guest Relations Team Leader employer: ANdAZ
Contact Detail:
ANdAZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out Andaz's values and how they empower their team. This will help you connect your experiences to what they care about, making you a standout candidate.
✨Tip Number 2
Practice your guest service scenarios! Think about how you would handle different situations with guests and be ready to share those examples. It shows you're proactive and understand the importance of memorable experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hyatt family and being part of something special.
We think you need these skills to ace Guest Relations Team Leader
Some tips for your application 🫡
Be Authentic: At StudySmarter, we believe in being your true self. When writing your application, let your personality shine through! Share your unique experiences and how they relate to the Guest Relations Team Leader role.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your previous experience in hotel front office or guest services, and show us how you can foster high levels of team engagement and performance.
Showcase Your Leadership Skills: We’re looking for someone with proven leadership skills. In your application, give examples of how you've motivated and supported your team in the past. This will help us see how you can contribute to our vibrant team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Andaz Liverpool Street.
How to prepare for a job interview at ANdAZ
✨Know Your Stuff
Before the interview, make sure you’re familiar with Andaz's values and mission. Understand what 'personal style' means to them and how it translates into guest experiences. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Guest Relations Team Leader, you'll need to demonstrate your ability to motivate and guide a team. Prepare examples from your past experiences where you successfully led a team or improved service quality. Be ready to discuss how you handle challenges and foster team engagement.
✨Emphasise Guest-Centric Approach
Highlight your commitment to providing exceptional guest experiences. Share specific instances where you went above and beyond for guests, and how you ensure their needs are met promptly and professionally. This aligns perfectly with the role’s focus on memorable experiences.
✨Prepare for Collaboration Questions
Since the role involves working closely with other departments, be prepared to discuss how you’ve collaborated in the past. Think of examples where effective communication led to smoother operations. This will demonstrate your ability to work as part of a larger team.
