At a Glance
- Tasks: Lead front office operations, manage guest relations, and ensure top-notch service.
- Company: Join the vibrant Andaz London Liverpool Street, a five-star lifestyle hotel.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Access to continuous learning and clear career paths across Hyatt Hotels.
- Why this job: Be part of a dynamic team in a trendy location with growth opportunities.
- Qualifications: Experience in front office roles and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Assistant Manager Front Office (Duty Manager)
About the Role
Joining Andaz London Liverpool Street means becoming part of a five‑star lifestyle hotel located in the heart of vibrant East London.
Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.
The hotel features 267 guestrooms and suites along with distinctive food and beverage experiences, including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast‑paced environment for colleagues.
Andaz also offers 14 unique meeting and event spaces.
Responsibilities
- Take lead on the day’s complaints and liaise with the team regarding recovery and compensation.
- Responsible for all Front Office functions during the shift.
- Supervise and train supervisors, hosts, Guest Services Agents and door hosts.
- Ensure all daily tasks are completed and provide assistance if needed.
- Maintain credit limits, open folios and close them as required.
- Review arrival lists and ensure allocations match guest preferences, length of stay, and notes.
- Prepare group arrivals, allocating rooms according to the group agenda.
- Collaborate with Managers to optimise departmental goals such as Customer Service, Upsell and Enrollments.
- Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and maintain five‑star service consistently.
- Perform on‑the‑job training and provide feedback when necessary.
- Assist the Assistant Front Office Manager in team development and conduct regular catch‑up sessions, such as buddy chats, to improve performance and IDPs.
- Lead during safety and health situations such as fire evacuations, drills, or other procedures.
- Prepare and follow an action plan for the month to achieve KPIs.
About You
You have previous experience in a front‑office role within the premium or upscale hotel segment, with exposure to supervisory responsibilities preferred.
You possess excellent communication and organisational skills and a proactive, guest‑focused approach to service delivery.
You are confident in leading and supporting a team in a fast‑paced environment, ensuring smooth daily operations and high service standards.
Your ability to handle guest concerns professionally, coordinate with multiple departments, and maintain attention to detail makes you a strong asset to the front‑office leadership team.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you and your family and friends from day one
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered at no cost
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities providing clear career paths and promotion prospects across Hyatt Hotels worldwide
- #J-18808-Ljbffr
Duty Manager employer: ANdAZ
Joining Andaz London Liverpool Street means becoming part of a dynamic five-star lifestyle hotel in the heart of East London, where a vibrant work culture thrives. With exceptional benefits like complimentary hotel stays, free meals, and continuous learning opportunities, employees are encouraged to grow and develop their careers in a supportive environment. The hotel's commitment to high service standards and team collaboration ensures that every day is rewarding and meaningful for its staff.
