At a Glance
- Tasks: Lead the night front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Andaz London Liverpool Street, a five-star lifestyle hotel.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Flexible overnight hours and a commitment to outstanding service are essential.
- Why this job: Be part of a dynamic team in a trendy London location with growth opportunities.
- Qualifications: Experience in front office roles, strong communication skills, and a customer-focused mindset.
The predicted salary is between 35120 - 35120 € per year.
About Andaz London Liverpool Street: Joining Andaz London Liverpool Street means becoming part of a five‑star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods. Hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast‑paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage. At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and Responsibilities
- Responsible for the preparation and disposition of all Night Audit work.
- Responsible for all Front Office functions during the overnight shift.
- The role includes supervising and training Hosts and Door Hosts.
- Perform all tasks of the Front Office as needed to facilitate service.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure that the department is appropriately staffed according to activity levels.
- Ensure that all Front Office staff are aware of all new promotions and changes.
- Ensure that check‑in and check‑out standards are adhered to.
About You
We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations, strong communication skills, attention to detail, and a customer‑focused approach. A high level of professionalism, the ability to handle guest concerns calmly and efficiently, familiarity with hotel management systems, and flexibility to work overnight hours are required. A commitment to maintaining exceptional service standards at all times is essential.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Assistant Manager Front Office (Nights) employer: ANdAZ
Andaz London Liverpool Street is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging colleagues to express their authentic selves while delivering personalised guest experiences. Located in the heart of East London, employees benefit from a range of perks including 12 complimentary nights at Hyatt Hotels worldwide, free meals on duty, and continuous learning opportunities that pave the way for career advancement within a prestigious global brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Front Office (Nights)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Andaz or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your authentic self shine through. Andaz values personal style, so don’t be afraid to express how you’d bring your unique flair to the Front Office team.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest concerns or busy nights at the front desk. Practising these scenarios will help you demonstrate your calmness and efficiency under pressure.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Andaz family right from the start!
We think you need these skills to ace Assistant Manager Front Office (Nights)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see your unique style and how you can bring that personal touch to our team at Andaz.
Tailor Your Experience:Make sure to highlight your relevant experience in front office or guest service roles. We’re looking for candidates who understand the ins and outs of hospitality, so connect your past roles to what we do here.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Andaz London Liverpool Street.
How to prepare for a job interview at ANdAZ
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Understand the key responsibilities of the Assistant Manager role, especially during night shifts. Be ready to discuss how you would handle various scenarios, like guest check-ins and cash handling, as this will show your familiarity with the job.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to handle concerns calmly and efficiently, as this is crucial in the hospitality industry. Remember, they want to see that you can maintain exceptional service standards even under pressure.
✨Familiarise Yourself with the Hotel
Do some research on Andaz London Liverpool Street and its unique offerings. Knowing about their food and beverage experiences or event spaces can help you connect your answers to the hotel’s culture and values. This shows genuine interest and helps you stand out as a candidate who fits well with their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. Inquire about the team dynamics during night shifts or how they support staff development. This not only demonstrates your enthusiasm for the role but also gives you a better understanding of what it’s like to work there.
