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- Tasks: Supervise front office operations and enhance guest experiences in a vibrant hotel.
- Company: Join the five-star Andaz London Liverpool Street, located in trendy East London.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Great career growth opportunities and continuous learning in a supportive environment.
- Why this job: Lead a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in front office operations and strong leadership skills required.
The predicted salary is between 38800 - 38800 £ per year.
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.
Salary: £38,800 + Tronc
Duties and responsibilities related to the Assistant Front Office Manager role:
- Supervise the Duty Manager & Guest Services Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
- Work closely with the Guest Services to improve both the arrival and departure experience.
- Review daily the rate variance to ensure that the proper rates are consistently applied.
- Ensure that open folios and paymasters are properly monitored and closed on time.
- Monitor the implementation and use of Colleague Advantage.
- Supervise the Front Office team training.
- Work with HR to develop the front office team.
- Ensure that we achieve our Enrolment Success Rate target.
- Maximize Upsell opportunities.
About You:
We are seeking an experienced and results-driven professional with a strong background in front office operations within the hospitality industry. The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. You will demonstrate exceptional leadership and decision-making skills, the ability to manage high-pressure situations with confidence, and a commitment to delivering a superior guest experience. A proactive, detail-oriented mindset and the ability to lead, coach, and inspire a diverse team are essential for the role.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages.
- Access to the hotel gym.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Assistant Front Office Manager employer: ANdAZ
Contact Detail:
ANdAZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Andaz or Hyatt. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Andaz London Liverpool Street. Familiarise yourself with their values and recent news. This shows you’re genuinely interested and helps you stand out from the crowd.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and guest service excellence. We want to hear how you’ve handled high-pressure situations and led a diverse team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Andaz.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Front Office Manager role. Highlight your background in front office operations and any leadership roles you've held to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your experience aligns with our values at Andaz London Liverpool Street. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve guest experiences and lead teams. Numbers speak volumes, so if you’ve increased satisfaction scores or upsell rates, make sure we see that!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at ANdAZ
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s operations and guest service standards. Brush up on your knowledge of front office procedures, as well as any specific systems they use, like Colleague Advantage. This shows that you’re not just interested in the role but also committed to excelling in it.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you’ll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team or improved guest services. Highlight how you’ve coached others and handled high-pressure situations with confidence.
✨Be Guest-Centric
The role is all about enhancing the guest experience, so be ready to discuss how you would improve arrival and departure processes. Think of specific strategies you’ve implemented before or ideas you have that could elevate the guest experience at Andaz London Liverpool Street.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the hotel’s culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about their Enrolment Success Rate target and how you can contribute to achieving it.