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- Tasks: Assist in managing events and ensuring excellent service for guests and internal customers.
- Company: Join a vibrant hospitality team focused on delivering unforgettable experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to enhance your customer service and problem-solving skills.
- Why this job: Be part of exciting events and develop your leadership skills in a dynamic environment.
- Qualifications: Diploma in Hospitality or Tourism and at least 1 year of relevant experience.
The predicted salary is between 25000 - 30000 £ per year.
To assist the Event Manager in ensuring that the events are managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
Responsibilities:
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Spends time at events (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations.
- Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
- Ensures that Event Service associates work in a supportive and flexible manner with other departments.
- Ensures that Event storage and Audio Visual areas are neat and organised, including the proper storage of props and equipment.
- Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Carries out any other reasonable duties and responsibilities as assigned.
Your Profile:
- Ideally with a diploma in Hospitality or Tourism management.
- Minimum 1 year work experience as Assistant Manager or Team Leader - Banquet service.
- Well-developed communication and customer relations skills.
- Exceptional customer service skills and proven problem-solving skills.
- Strong Leadership qualities including professionalism and excellent presentation.
- A can-do attitude.
Assistant Manager - Banquet employer: ANDAZ SINGAPORE
Contact Detail:
ANDAZ SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Banquet
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in event management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up at events! Attend industry-related gatherings or local banquets to meet potential employers face-to-face. It’s a great way to showcase your enthusiasm and skills while making a memorable impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to event management. Think about how you would handle guest complaints or manage a busy event. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Assistant Manager - Banquet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any experience related to event management or banquet service.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for the role. Mention specific examples of how you've handled customer complaints or managed events successfully in the past.
Show Off Your Leadership Skills: Since the role requires strong leadership qualities, be sure to include any relevant experiences where you led a team or took charge during events. We want to see that can-do attitude in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at ANDAZ SINGAPORE
✨Know the Event Management Basics
Brush up on your knowledge of event management principles. Understand how events are planned and executed, and be ready to discuss your experience in managing similar situations. This will show that you’re not just familiar with the role but also passionate about it.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've handled guest complaints or inquiries in the past. Highlight your problem-solving skills and how you ensured customer satisfaction. This is crucial for the Assistant Manager role, so make sure to convey your commitment to excellent service.
✨Showcase Your Leadership Qualities
Think of instances where you’ve led a team or taken charge during an event. Discuss how you motivated your team and ensured smooth operations. This will help illustrate your leadership style and how you can contribute to the team’s success.
✨Be Ready to Talk Numbers
Since budgeting is part of the role, be prepared to discuss your experience with financial management. Bring examples of how you’ve helped control costs or met budget targets in previous positions. This will demonstrate your ability to manage resources effectively.