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For Companies At a Glance
- Tasks: Lead guest relations and ensure a seamless 5-star experience for all guests.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel by Hyatt in East London.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and makes travel more human.
- Qualifications: Strong communication skills and a passion for exceptional customer service are essential.
- Other info: This role offers a clear career path with promotion opportunities across Hyatt worldwide.
The predicted salary is between 27000 - 38000 £ per year.
Job Description
Guest Relations Manager
Salary: 33,990.00 plus Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Guest Relations Manager
- Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
- Continuously driving Hysat especially remembers me and my preferences and customer service scores.
- To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
- Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
- Must lead by excellent example at all times and act as the point of contact for guests issues, requests and queries.
- Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
- Schedule Guest Relations schedule according to business needs
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.
Next steps:Apply today for thisGuest Relations Manager role and start your journey with Andaz London Liverpool Street!
AMRT1_UKCT
Guest Relations Manager employer: Andaz London Liverpool Street
Contact Detail:
Andaz London Liverpool Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarize yourself with Hyatt's core values such as Empathy, Integrity, and Inclusion. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Showcase your experience in managing guest relations or customer service roles. Highlight specific instances where you resolved guest issues or improved customer satisfaction scores, as this will resonate well with the responsibilities of the Guest Relations Manager position.
✨Tip Number 3
Network with current or former employees of Hyatt or Andaz. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you would create memorable experiences for guests. Think of innovative ideas or strategies that align with the 5-star service standard expected at Andaz, and be ready to share these during your interview.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Manager position. Understand the key responsibilities and the qualities that Andaz is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in guest relations, customer service, and team leadership. Use specific examples that demonstrate your ability to create memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your alignment with Hyatt's values of Empathy, Integrity, and Inclusion. Share personal anecdotes that showcase your commitment to exceptional guest service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Andaz London Liverpool Street
✨Show Your Passion for Hospitality
As a Guest Relations Manager, it's crucial to convey your genuine passion for hospitality. Share personal experiences where you went above and beyond to create memorable moments for guests, highlighting your commitment to exceptional service.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss scenarios where you've effectively handled guest complaints or issues. Emphasize your ability to empathize with guests and provide solutions that enhance their experience, aligning with the values of empathy and respect at Hyatt.
✨Familiarize Yourself with Andaz's Unique Offerings
Research Andaz London Liverpool Street and its various dining options and services. Being knowledgeable about the hotel's unique features will show your enthusiasm and readiness to promote these offerings to guests.
✨Highlight Team Collaboration Experience
Since the role involves working closely with different departments, share examples of how you've successfully collaborated with teams in the past. This will demonstrate your ability to maintain harmonious relationships and ensure seamless operations.
