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- Tasks: Lead the Front Office team to create a seamless guest experience.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel by Hyatt.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values authenticity and personal growth.
- Qualifications: No specific qualifications required; just bring your passion for hospitality!
- Other info: Opportunities for continuous learning and career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
As Front Office Manager at Andaz London Liverpool Street, you'll lead the daily operations of our Front Office team, delivering a warm, seamless, and authentic guest journey, from arrival through to departure. Reporting to the Rooms Division Manager, you'll focus on empowering your team, driving guest satisfaction, and elevating the performance of the Front Office operation.
Your key responsibilities will include:
- Leading by example: Inspire and motivate the Front Office team to deliver welcoming, personalised service in line with the Andaz brand experience.
- Team development: Coach, train, and support colleagues, fostering a collaborative and engaging work culture that encourages continuous learning and progression.
- Operational excellence: Oversee daily operations including reception, concierge, and night team functions to ensure a smooth and efficient guest journey.
- Cross-department collaboration: Work closely with Housekeeping, Engineering and other departments to maintain consistency and quality across the guest experience.
- Performance monitoring: Analyse departmental performance, guest feedback and key metrics to continuously improve service standards and identify opportunities for revenue growth.
- Recruitment & onboarding: Take the lead in hiring new team members, ensuring a thorough and welcoming onboarding experience for all new colleagues.
- Scheduling & admin: Manage team rotas, timekeeping and payroll submissions in a timely and accurate manner.
- Innovation & improvement: Contribute ideas and take initiative to enhance guest experiences, with a focus on efficiency, inclusivity, and creativity.
Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Andaz, which translates from Hindi as 'personal style', we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job; it's a career for people who care.
Next steps: Apply today for this Front Office Manager role and start your journey with Andaz London Liverpool Street!
Front Office Manager employer: Andaz London Liverpool Street
Contact Detail:
Andaz London Liverpool Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personalised service and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Highlighting your ability to inspire others will resonate well with the hiring managers.
✨Tip Number 3
Research the local area and the unique offerings of Andaz London Liverpool Street. Being knowledgeable about the hotel's surroundings and its diverse dining options can demonstrate your enthusiasm and readiness for the role.
✨Tip Number 4
Prepare to discuss how you would handle cross-department collaboration. Think of specific instances where you've worked with other teams to enhance guest experiences, as this is a key aspect of the Front Office Manager role.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Front Office Manager position. Tailor your application to highlight your relevant experience in leading teams and enhancing guest experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on achievements related to team leadership, operational excellence, and guest satisfaction. Use quantifiable metrics where possible to demonstrate your impact.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and how your values align with those of Andaz. Mention specific examples of how you've inspired teams or improved guest experiences in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Manager.
How to prepare for a job interview at Andaz London Liverpool Street
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive guest satisfaction.
✨Emphasise Team Development
Talk about your experience in coaching and training team members. Share specific instances where you fostered a collaborative work culture and how it led to improved performance. This will show that you value continuous learning and progression.
✨Demonstrate Operational Excellence
Be ready to discuss your understanding of daily operations within a front office setting. Provide examples of how you've ensured smooth operations in previous roles, particularly in areas like reception and concierge services.
✨Highlight Cross-Department Collaboration
Collaboration is key in this role. Prepare to share experiences where you've worked closely with other departments, such as Housekeeping or Engineering, to enhance the guest experience. This will illustrate your ability to maintain consistency and quality across services.
