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- Tasks: Lead the overnight team, ensuring exceptional guest service and smooth operations.
- Company: Join Andaz, a vibrant 5-star hotel in East London, part of the global Hyatt family.
- Benefits: Enjoy 12 complimentary nights at Hyatt hotels, discounted stays, free meals, and more!
- Why this job: Be part of a diverse team that values individuality and offers clear career progression.
- Qualifications: No specific qualifications required, just a passion for hospitality and teamwork.
- Other info: Must have the right to work in the UK; visa sponsorship is not available.
The predicted salary is between 28000 - 38000 £ per year.
Salary: 33,990 + Tronc
At Andaz, which translates from Hindi as 'personal style', we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
We are seeking a dedicated and proactive Front Office Leader to join our team. This role acts as the key point of contact overnight, ensuring smooth operations and exceptional guest service. Supporting the Night Manager, you will lead by example, supervise the overnight team, and maintain operational excellence.
Duties and responsibilities as Assistant Night Manager:
- Supervise and support Night Hosts and Door Hosts, ensuring high service standards.
- Oversee front office operations and guest interactions during the night shift.
- Ensure accurate completion of night audit processes and reporting.
- Handle guest queries and resolve issues promptly and professionally.
- Ensure compliance with all cash handling, safety, and operational procedures.
- Support team training and communication of updates, promotions, and standards.
- Assist with check-ins, check-outs, and other front desk duties as needed.
- Maintain a secure, welcoming environment for guests and staff overnight.
Benefits you will enjoy as Assistant Night Manager at Andaz London Liverpool Street:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Assistant Night Manager role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
Assistant Night Manager employer: Andaz London Liverpool Street
Contact Detail:
Andaz London Liverpool Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight your experience in hospitality, especially in night operations or front office roles. Be ready to share specific examples of how you've handled guest queries or resolved issues during night shifts.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team during the night shift. Think of instances where you've successfully supervised staff and maintained high service standards.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios related to common night-time challenges in hospitality. This will demonstrate your proactive approach and readiness for the role of Assistant Night Manager.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office operations or supervisory roles. Emphasise any previous experience with night shifts or guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as leadership, problem-solving, and customer service.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant Night Manager position, such as team supervision, cash handling, and operational compliance. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Andaz London Liverpool Street
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll be supervising the overnight team. Be prepared to discuss your previous leadership experiences and how you motivate and support your team to maintain high service standards.
✨Demonstrate Problem-Solving Abilities
You will need to handle guest queries and resolve issues promptly. Think of examples from your past where you've successfully dealt with difficult situations or complaints, and be ready to share these during the interview.
✨Familiarise Yourself with Night Audit Processes
Understanding the night audit processes is crucial for this role. Brush up on your knowledge of financial reporting and cash handling procedures, as you may be asked about these during the interview.
✨Emphasise Your Commitment to Guest Experience
At Andaz, creating memorable experiences for guests is key. Prepare to discuss how you prioritise guest satisfaction and any innovative ideas you have for enhancing the guest experience during the night shift.
