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- Tasks: Lead the Front Office team, handle guest complaints, and ensure top-notch service.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel by Hyatt in East London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and offers a clear career path.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and teamwork.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as an Assistant Manager- Front Office at Andaz London Liverpool Street, a concept by Hyatt Hotels:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as an Assistant Manager- Front Office:
- Take lead on the complaints of the day and liaise with the team regarding recovery and compensation.
- Responsible for all Front Office functions during the shift.
- The role includes supervising and training supervisors, Hosts, Guest Services Agents and Door hosts.
- Ensuring all daily tasks are completed accordingly and provide assistance if needed.
- Ensuring credit limit, open folio are up to date and closed.
- Review the arrival lists and make sure allocations are done according to guest preferences, length of stay and notes.
- Review any group arrival and prepare allocation and arrivals according to the group agenda.
- Work together with the Managers to optimize the departmental goals, such as Customer Service, Upsell and Enrollments.
- Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and ensure the team is providing a five-star service consistently.
- Perform training on the job and give feedback if and when needed.
- Assist the Assistant Front Office Manager in developing the team and set catch ups e.g. in form of a buddy chat on a regular basis, to help the team improve their performance and IDPs.
- Be able to take the lead during SSM situations such as fire evacuations, fire drills, or other Health and Safety procedures.
- Prepare and follow action plan for the month to reach out KPIs.
About Andaz London Liverpool Street:
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job; it's a career for people who care.
Next steps: Apply today for this Assistant Manager- Front Office role and start your journey with Andaz London Liverpool Street!
Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
Assistant Manager- Front Office employer: Andaz London Liverpool Street
Contact Detail:
Andaz London Liverpool Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager- Front Office
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personal style and memorable guest experiences will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels, especially those in front office roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or training in previous roles. Highlighting your experience in these areas will show that you have the skills necessary to excel as an Assistant Manager in Front Office.
✨Tip Number 4
Research the local area around Andaz London Liverpool Street. Being knowledgeable about the neighbourhood and its attractions can help you connect with guests and enhance their experience, making you a more attractive candidate.
We think you need these skills to ace Assistant Manager- Front Office
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Assistant Manager - Front Office position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in front office management. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and how your personal style aligns with Andaz's values. Mention specific experiences where you successfully managed teams or resolved guest complaints to showcase your suitability for the role.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as team leadership, conflict resolution, and customer service excellence. Provide examples of how you've used these skills in previous positions to enhance guest experiences.
How to prepare for a job interview at Andaz London Liverpool Street
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with Andaz's commitment to personal style and authentic service.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supervising and training others. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past. Highlight any training or mentoring experiences you've had.
✨Understand the Brand Values
Familiarise yourself with Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. During the interview, relate your personal values to these principles and explain how you would embody them in your role at Andaz.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills, especially regarding guest complaints and emergencies. Think of examples from your previous roles where you effectively handled difficult situations, ensuring guest satisfaction and safety.
