At a Glance
- Tasks: Support customers with income recovery and manage complex enforcement cases.
- Company: Yorkshire Housing, committed to making a real difference in people's lives.
- Benefits: Competitive salary, flexible working, generous leave, and health support.
- Other info: Join a diverse team focused on collaboration and continuous improvement.
- Why this job: Make a genuine impact every day while helping people stay in their homes.
- Qualifications: Experience in managing complex income cases and strong knowledge of housing law.
The predicted salary is between 37718 - 37718 £ per year.
If you’re experienced in income recovery and ready to take on more complex cases, this is your chance to step into a role where you’ll support customers, lead on enforcement, and help protect people’s homes. We’ve got multiple opportunities available and we’re looking for people who can make a real difference from day one as our new Senior Income and Advice Officers (Enforcement).
About the role
This is a role where you’ll make a real difference – supporting customers to stay in their homes while protecting Yorkshire Housing’s income. You’ll be speaking to customers every day, helping them manage their finances, setting up realistic repayment plans, and guiding them to the right support. Alongside this, you’ll take the lead on more complex cases using your expertise to manage enforcement and legal processes when needed. It’s about striking the right balance: being fair but firm, supportive but proactive, making sure customers get the help they need while we recover money owed.
What you’ll be doing
- Supporting customers:
- Speaking to customers via phone (our main channel) to resolve arrears and offer support.
- Agreeing affordable repayment plans that work for individual circumstances.
- Helping customers access benefits and financial support they’re entitled to.
- Signposting to external support when needed.
- Promoting initiatives like Rent on Time to encourage financial wellbeing.
- Managing income collection:
- Recovering all money owed to Yorkshire Housing—including rent, service charges and former tenant arrears.
- Monitoring accounts and taking early action to prevent arrears building up.
- Using tools like Voicescape to stay in regular contact with customers.
- Leading on enforcement & legal cases:
- Managing complex cases involving legal action from pre‑court through to post‑court processes.
- Preparing legal documentation and evidence packs.
- Representing Yorkshire Housing in court where required.
- Making sure vulnerability and reasonable adjustments are fully considered and documented.
- Working closely with courts, solicitors and external partners.
- Working collaboratively:
- Supporting colleagues with specialist advice on complex cases.
- Working with internal teams and external agencies to get the best outcomes for customers.
- Sharing best practice and helping us continuously improve how we work.
What we’re looking for
- The essentials:
- Experience managing complex income or debt cases, including legal escalation.
- Recent experience of attending court and representing cases, ideally within a housing or income recovery setting.
- Strong knowledge of housing law, income recovery and enforcement processes.
- Confidence handling difficult conversations with professionalism and empathy.
- Excellent organisation skills and attention to detail – especially with legal documentation.
- Ability to manage a varied caseload and meet deadlines.
- You’ll also bring:
- A good understanding of welfare benefits and financial support options.
- Awareness of safeguarding and supporting vulnerable customers.
- A collaborative approach and willingness to support others.
- Confidence using systems and digital tools to manage cases.
- A customer‑first mindset with a solution‑focused approach.
What’s in it for you?
- Agile homeworking and a core hour structure (9‑5).
- £37,718 per year for 35 hours a week.
- 26 days annual leave, rising to 31 days, plus bank holidays.
- Pension matched up to 9%.
- Health cash plan, retail discounts and wellbeing support.
- Access to My GP, counselling and free fitness classes.
- Ongoing development through internal and external learning opportunities.
- A role where you can genuinely make an impact every day.
Inclusion
We’re actively building an inclusive and diverse workplace. We believe difference makes us stronger and welcome applications from people of all backgrounds.
Senior Income and Advice Officer (Enforcement) employer: And Yorkshire Housing Limited
Yorkshire Housing is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong focus on professional development, agile homeworking, and a supportive work culture, employees are empowered to thrive in their roles as Senior Income and Advice Officers. The company offers competitive benefits, including generous annual leave, a matched pension scheme, and access to health and wellness resources, ensuring that staff can balance their personal and professional lives effectively.
Contact Details:
And Yorkshire Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income and Advice Officer (Enforcement)
✨Tip Number 1
Get to know the company before your interview! Research Yorkshire Housing, their values, and recent projects. This will help us tailor our answers and show that we’re genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help us articulate our experience in income recovery and enforcement confidently.
✨Tip Number 3
Showcase our empathy and problem-solving skills during the interview. Share specific examples of how we’ve supported customers in difficult situations, as this aligns perfectly with the role’s focus on customer support.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and reinforce our enthusiasm for the role. Plus, it shows we’re proactive, just like the job requires!
We think you need these skills to ace Senior Income and Advice Officer (Enforcement)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in income recovery and legal processes. We want to see how your skills align with the role of Senior Income and Advice Officer, so don’t hold back on showcasing your relevant expertise!
Showcase Your Customer Focus:This role is all about supporting customers, so let us know how you've helped people in the past. Share specific examples of how you’ve managed difficult conversations or set up repayment plans that worked for individuals. We love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and qualifications. Avoid jargon and make sure we can easily see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, income recovery, and enforcement processes. Being able to discuss these topics confidently will show that you're not just experienced but also genuinely interested in the role.
✨Practice Those Tough Conversations
Since you'll be handling difficult conversations with customers, it’s a good idea to role-play some scenarios with a friend or family member. This will help you articulate your approach to empathy and professionalism under pressure.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed complex cases in the past. Highlight your attention to detail, especially when it comes to legal documentation. This will demonstrate your ability to handle the varied caseload expected in this role.
✨Be Ready to Collaborate
Think about times when you've worked with colleagues or external agencies to achieve a positive outcome. Be prepared to share these experiences during the interview to illustrate your collaborative approach and willingness to support others.
