At a Glance
- Tasks: Provide exceptional customer service via calls and emails, resolving queries effectively.
- Company: Yorkshire Housing Limited, dedicated to enhancing customer experience.
- Benefits: Salary of £26,343.86, 26 days annual leave, and career growth opportunities.
- Other info: Flexible remote work with occasional in-office collaboration.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26343 - 26343 € per year.
Yorkshire Housing Limited is seeking a Customer Experience Advisor to provide exceptional service in our contact centre. In this role, you will handle calls and emails, resolve customer queries, and assist customers with our self-service portal.
The position offers a salary of £26,343.86 for a 35-hour week, benefits including 26 days annual leave, and opportunities for career growth. This role can be primarily home-based, with some in-office work required monthly.
Remote Customer Experience Advisor — First-Contact Support in London employer: And Yorkshire Housing Limited
Yorkshire Housing Limited is an excellent employer that prioritises employee well-being and professional development. With a supportive work culture, generous benefits including 26 days of annual leave, and the flexibility of a primarily remote role, we empower our Customer Experience Advisors to thrive while making a meaningful impact in our community. Join us to grow your career in a dynamic environment where your contributions are valued.
Contact Detail:
And Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience Advisor — First-Contact Support in London
✨Tip Number 1
Make sure you know the ins and outs of Yorkshire Housing Limited. Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, we need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build confidence before the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities that pop up.
We think you need these skills to ace Remote Customer Experience Advisor — First-Contact Support in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to resolve issues or provide support.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into our team and what unique qualities you bring!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Know the Company
Before your interview, take some time to research Yorkshire Housing Limited. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. This will demonstrate your problem-solving skills and ability to provide exceptional service.
✨Familiarise Yourself with the Self-Service Portal
Since you'll be assisting customers with the self-service portal, it’s a good idea to familiarise yourself with it before the interview. If possible, explore its features and think about how you would guide a customer through it. This shows initiative and readiness to support customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
