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- Tasks: Support customers with financial advice and income recovery through compassionate conversations.
- Company: Join a caring organisation focused on making a real difference in people's lives.
- Benefits: Competitive salary, agile homeworking, and 26 days annual leave.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a positive impact on customers' financial wellbeing every day.
- Qualifications: Experience in customer service or financial support, with strong communication skills.
The predicted salary is between 34972 - 34972 ÂŁ per year.
When money worries creep in, a calm voice, clear advice and a bit of determination can change everything. Money matters. People matter more - thatâs where you come in.
Weâre looking for an Income and Advice Officer who can balance confidence with compassion, and persistence with empathy. This is a practical, customer focused role where youâll balance income recovery with empathy, advice and support â doing the right thing, not the easy thing.
If youâre great on the phone, thrive on problem solving, and want a role where you genuinely make a difference every day, keep reading.... Youâll be right at the heart of our Customer Channels team, supporting customers by phone when they need us most. From early conversations that stop arrears building, to more complex situations where customers need extra help, youâll work with them to find solutions that stick.
Youâll collect rent and other money owed to Yorkshire Housing, while also helping customers improve their financial wellbeing and access the support theyâre entitled to.
What youâll be doing (and why it matters)
- Having proactive and reactive conversations with customers by phone
- Agreeing affordable repayment plans that help sustain tenancies
- Supporting customers to apply for benefits and financial support
- Spotting vulnerability early and connecting customers with the right help
- Using digital tools like Voicescape to stay in touch and keep cases moving
- Taking steps to prevent arrears escalating â and preparing cases for legal action where needed
Every conversation counts, and your work will have a real impact on peopleâs lives.
What weâre looking for
- Experience in income collection, financial support or customer service
- Confidence handling sensitive or challenging conversations
- A calm, resilient and solutionâfocused approach
- Strong communication skills and a genuine customerâfirst mindset
- Comfort using systems and digital tools to manage your work
Housing experience is great, but not essential â weâre more interested in your values, attitude and ability to connect with people.
What youâll get in return
Alongside a salary of ÂŁ34,972.21 per year for 35 hours per week, youâll benefit from:
- Agile homeworking
- 26 days annual leave
Income and Advice Officer in London employer: And Yorkshire Housing Limited
Contact Detail:
And Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Income and Advice Officer in London
â¨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that youâre genuinely interested and align with what they stand for.
â¨Tip Number 2
Practice your phone skills! Since this role is all about having conversations, try role-playing with a friend or family member. Focus on being calm and empathetic while solving problems â itâll make a world of difference during your interview.
â¨Tip Number 3
Prepare some real-life examples of how you've helped others in challenging situations. Whether itâs about income collection or providing support, these stories will showcase your experience and ability to connect with people.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre proactive and keen to join our team at Yorkshire Housing.
We think you need these skills to ace Income and Advice Officer in London
Some tips for your application đŤĄ
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with people. We want to see how you balance confidence with compassion in your previous roles. Share specific examples that showcase your customer-first mindset!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Income and Advice Officer role. Remember, every word counts!
Highlight Relevant Experience: Whether itâs income collection, financial support, or customer service, make sure to emphasise your relevant experience. Weâre looking for those who can handle sensitive conversations with ease, so donât shy away from sharing your past successes.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our team at StudySmarter!
How to prepare for a job interview at And Yorkshire Housing Limited
â¨Know Your Stuff
Before the interview, make sure you understand the role of an Income and Advice Officer. Familiarise yourself with income collection processes, financial support options, and how to handle sensitive conversations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Show Empathy and Understanding
During the interview, demonstrate your ability to connect with people. Share examples from your past experiences where you've handled challenging conversations with empathy. This will highlight your customer-first mindset and show that you can balance compassion with the need for effective solutions.
â¨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through potential scenarios you might face as an Income and Advice Officer. Consider how you would approach a customer struggling with arrears or someone needing help applying for benefits. Practising these responses will help you articulate your thought process during the interview.
â¨Be Ready to Discuss Digital Tools
Since the role involves using digital tools like Voicescape, be prepared to discuss your experience with similar systems. If you haven't used them before, research how they work and be ready to explain how you would adapt to new technologies. This shows your willingness to learn and adapt in a tech-driven environment.