At a Glance
- Tasks: Provide excellent customer service and support via calls, emails, and web chat.
- Company: Join Yorkshire Housing, a diverse and inclusive workplace.
- Benefits: Competitive salary, 26 days annual leave, and top-notch tech for remote work.
- Other info: Flexible home-based role with opportunities for career growth.
- Why this job: Be the voice of Yorkshire Housing and make a real difference in customers' lives.
- Qualifications: Strong communication skills and experience in a busy contact centre.
The predicted salary is between 26343 - 26343 € per year.
Are you looking for a dynamic and rewarding career in an exciting customer facing role? Do you enjoy talking to people and solving their problems? If so, you might be the perfect fit! We're on the lookout for our next intake of Customer Experience Advisors to work in our contact centre.
So, what's in it for you?
- Salary £26,343.86 for a 35‐hour week plus benefits
- Full time hours, Monday to Friday (with a 3 week rotating shift pattern 8‐4, 9‐5, 10‐6)
- 26 days annual leave (raising annually to 31 days) plus Bank Holidays
- Some top of the range tech and office furniture to carry out your job from home
- A contributory pension scheme where we will match your contributions up to 9%
- A benefits platform that suits everyone
The role:
As our Customer Experience Advisor, you'll be the voice of Yorkshire Housing, taking pride in being our friendly, calm, and professional first point of contact for our customers, providing excellent service and support. You'll handle inbound and outbound calls, answer questions, resolve issues, and respond to emails. You'll also have the opportunity to learn new skills, work with a diverse and friendly team, and grow your career with us.
Here's what you'll be doing:
- Customer obsessed service: Delivering an excellent customer experience within our high-performing contact centre team, focusing on first‐time resolution.
- Problem solver: Handling a wide variety of queries, including income, tenancy management, repairs, lettings, and anti‐social behaviour.
- Tech‐savvy: Creating and updating customer records using our systems, ensuring accuracy and efficiency.
- Proactive communicator: Keeping customers up to date with information relating to their queries through various channels.
- Supportive advisor: Promoting and assisting customers to use our self‐service portal and booking appointments for required services.
You'll be part of a supportive team, but it's important to note that a large proportion of this role will be home‐based, so you need to be comfortable with this way of working. There will be some in‐person office working at least monthly.
What we need from you:
We're looking for folk who are customer‐focused – or as we say at Yorkshire Housing, "Customer Obsessed," along with the below:
- You should have excellent people and communication skills, with the ability to adapt to and meet each customer's needs.
- Previous experience working in a busy contact centre, with the ability to keep accurate notes, prioritise calls, multi‐task and meet KPI's (Key Performance Indicators) and SLA's (Service Level Agreements).
- A calm, empathetic, and clear telephone manner is essential, along with quick, solutions‐focused thinking and the ability to work independently.
- Resilience and the ability to handle difficult situations objectively are important, as is strong organisational skills and attention to detail.
- Experience of using a Customer Relationship Management (CRM) System.
- You should have comprehensive IT experience, especially with MS products, and a stable home internet connection (minimum 75 Mbps).
Check out the Role Profile attached for full requirements!
At YH, we're actively building a work environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
The closing date for applications is 17.05.26 but we may close earlier if we find the right candidates. We're also looking for candidates based in and around West Yorkshire exclusively for this campaign.
We're constantly on the lookout for this role so please don't be disheartened if you don't hear from us right away, we will keep you on file for the future!
We're going to be getting in touch with candidates as applications roll in, initially our recruitment team will be putting in conversations virtually with you before you receive a full invite to our assessment centre.
If you're applying internally, you must inform your line manager (it's the right thing to do!).
Customer Experience Advisor in London employer: And Yorkshire Housing Limited
At Yorkshire Housing, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Experience Advisor, you'll enjoy a competitive salary, generous annual leave, and the flexibility of home-based work, all while being part of a dynamic team dedicated to delivering exceptional service. With opportunities for skill development and a commitment to employee well-being, Yorkshire Housing is the perfect place for those seeking a meaningful and rewarding career in customer service.
Contact Detail:
And Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in London
✨Tip Number 1
Get to know the company! Before your assessment, do a bit of research on Yorkshire Housing. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Yorkshire Housing, it's crucial to nail your phone manner. Try role-playing with a friend or family member to get comfortable handling different customer scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to think on your feet and provide excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up. Don’t miss out on your chance to join our awesome team!
We think you need these skills to ace Customer Experience Advisor in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. We love seeing how you can relate your past roles to what we’re looking for in a Customer Experience Advisor.
Show Off Your Problem-Solving Skills:Since this role is all about solving customer issues, include examples of how you've tackled challenges in previous jobs. We want to know how you think on your feet and keep calm under pressure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the recruitment process smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what 'customer obsessed' means to the company and be ready to share examples of how you've delivered excellent service in the past.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Think about the steps you took and how you ensured a positive outcome. This will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Tech Tools
Since the role requires tech-savviness, make sure you're comfortable with CRM systems and MS products. If you have experience using similar tools, be ready to talk about it and how it helped you in previous roles.
✨Practice Your Communication Style
Given the importance of a calm and clear telephone manner, practice answering common interview questions out loud. You might even want to do a mock interview with a friend to refine your communication skills and build confidence.
