Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Learn to arrange repairs and support teams while developing essential skills.
- Company: Join Yorkshire Housing, dedicated to making homes safe and welcoming.
- Benefits: Enjoy a competitive salary, 26 days leave, and a fantastic benefits package.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Passion for customer service and five GCSEs at Grade C/4 or above.
- Other info: Inclusive workplace with growth opportunities after your apprenticeship.
The predicted salary is between 14814 - 14814 ÂŁ per year.
Let us tell you more… You’ll learn how to arrange repairs, update our systems, support operatives and team leaders, communicate with customers and keep workloads flowing efficiently. It’s an amazing opportunity to develop strong administrative, coordination and communication skills, all while helping deliver services that make a real difference to people’s lives.
You’ll spend four days a week learning on the job and one day studying towards your Level 2 Customer Service Practitioner qualification. And you’ll be supported every step of the way by your team and your apprenticeship provider.
This will involve:
- One study day per week
- Completing assignments, assessments and tests
- Learning customer service principles and applying them in real‑world scenarios
- Building your skills in communication, organisation, problem‑solving and teamwork
You’ll be developing your administrative, customer service and coordination skills across a wide range of tasks. Here’s some of what you’ll be getting involved in:
- Arranging and scheduling property repairs, including damp, mould and condensation jobs
- Inputting accurate repair information into our systems — raising jobs, updating variations and creating follow‑on work requests
- Producing reports for the team
- Preparing invoices and recording payments and expenditure
- Updating team calendars with training, sickness, holidays and meetings
- Liaising with planners, operatives and team leaders to keep daily work schedules on track
- Communicating with customers via text, email, letter and phone, keeping them updated at all times
- Supporting improvements to processes, systems and ways of working within the team
As you grow in confidence, you may take on additional responsibilities that support your development.
What you’ll bring to the role: You don’t need loads of experience — that’s what the apprenticeship is for! But you will need enthusiasm, attention to detail and a passion for great customer service.
Here’s what you’ll need:
- A passion for customer service
- Live within a commutable distance of Leeds city centre for training and collaboration days
- Five GCSEs at Grade C/4 or above, including English and Maths
- Excellent attention to detail
- Strong teamwork skills
- Confidence communicating with colleagues and customers at all levels
- The ability to organise and prioritise your workload
- Good knowledge of Microsoft applications
- Aged 16 or over in September 2026
- Eligible to live and work in the UK and have lived here for the past 3 years
- Not already holding a qualification in a similar subject at the same or higher level
- Not in full‑time or part‑time education during the apprenticeship
It would be a bonus if you have:
- Previous admin experience
- Any experience or interest in the housing or repairs sector
At Yorkshire Housing, we manage nearly 20,000 homes across the region — and our mission is simple: to make it possible for people to have a place they’re proud to call home.
Our Repairs and Maintenance teams play a huge part in achieving that. As a Resource Planner Apprentice, you’ll be supporting the vital services that keep homes safe, warm and in good condition — helping us deliver excellent service to our customers every day.
In return, we offer:
- A salary of ÂŁ14,814 per year
- 35 hours per week
- 26 days annual leave, rising to 31 with service, plus Bank Holidays
- A brilliant benefits package including:
- Health cash plan
- Retail discounts
- Pension scheme with employer contributions up to 9%
- Wellbeing support (fitness classes, counselling and GP access)
- 2 paid Volunteer Days per year
This is an 18-month fixed‑term apprenticeship, and once you’re qualified we’ll work with you to explore future opportunities with us.
We’re building an inclusive workplace where everyone can be themselves. We welcome candidates from all backgrounds — and we actively encourage our customers to apply.
If you need support with your application or have any questions, contact our recruitment team at recruitment@yorkshirehousing.co.uk.
The closing date for applications is 29th March 2026, and the Assessment Days will be held in Leeds on week commencing 11/05/2026.
Resource Planner Apprentice in Leeds employer: And Yorkshire Housing Limited
Contact Detail:
And Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner Apprentice in Leeds
✨Tip Number 1
Get to know the company! Research Yorkshire Housing and their mission. Understanding their values and services will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and team members, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for someone stepping into the Resource Planner Apprentice role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about the opportunity and ready to take the first step towards a rewarding career with us.
We think you need these skills to ace Resource Planner Apprentice in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or projects that demonstrate your attention to detail and teamwork.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you'll be doing with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need there.
How to prepare for a job interview at And Yorkshire Housing Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resource Planner Apprentice. Familiarise yourself with tasks like arranging repairs and communicating with customers. This will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and customers, practice clear and confident communication. Think of examples from your past experiences where you successfully communicated or resolved issues, even if they’re from school or part-time jobs.
✨Demonstrate Team Spirit
Teamwork is key in this role. Be prepared to discuss how you've worked well in a team before. Share specific examples that highlight your ability to collaborate and support others, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand what’s expected.
