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- Tasks: Support customers with financial advice and solutions, making a real difference in their lives.
- Company: Yorkshire Housing, dedicated to helping people manage their money and wellbeing.
- Benefits: Competitive salary, flexible working, generous leave, and health support.
- Why this job: Join a compassionate team and help others while developing your skills.
- Qualifications: Experience in customer service or financial support; empathy and strong communication skills are key.
- Other info: Permanent and fixed-term roles available, with great career growth opportunities.
The predicted salary is between 34972 - 34972 ÂŁ per year.
When money worries creep in, a calm voice, clear advice and a bit of determination can change everything. Money matters. People matter more - thatâs where you come in.
Weâre looking for Income and Advice Officers who can balance confidence with compassion, and persistence with empathy. This is a practical, customer focused role where youâll balance income recovery with empathy, advice and support â doing the right thing, not the easy thing.
If youâre great on the phone, thrive on problem solving, and want a role where you genuinely make a difference every day, keep reading. Youâll be right at the heart of our Customer Channels team, supporting customers by phone when they need us most. From early conversations that stop arrears building, to more complex situations where customers need extra help, youâll work with them to find solutions that stick.
Youâll collect rent and other money owed to Yorkshire Housing, while also helping customers improve their financial wellbeing and access the support theyâre entitled to.
What youâll be doing (and why it matters)
- Having proactive and reactive conversations with customers by phone
- Agreeing affordable repayment plans that help sustain tenancies
- Supporting customers to apply for benefits and financial support
- Spotting vulnerability early and connecting customers with the right help
- Using digital tools like Voicescape to stay in touch and keep cases moving
- Taking steps to prevent arrears escalating â and preparing cases for legal action where needed
Every conversation counts, and your work will have a real impact on peopleâs lives.
What weâre looking for
- Experience in income collection, financial support or customer service
- Confidence handling sensitive or challenging conversations
- A calm, resilient and solutionâfocused approach
- Strong communication skills and a genuine customerâfirst mindset
- Comfort using systems and digital tools to manage your work
Housing experience is great, but not essential â weâre more interested in your values, attitude and ability to connect with people.
What youâll get in return
- Alongside a salary of ÂŁ34,972.21 per year for 35 hours per week
- Agile homeworking
- 26 days annual leave (plus bank holidays), rising with length of service to 31 days
- A generous pension scheme
- A strong focus on health and wellbeing, including free fitness classes, an instant My GP service and free counselling sessions with trained professionals
- Learning and development opportunities to help you grow
- Access to a wide range of retail discounts
- A cash plan to help with everyday health costs such as prescriptions and eye tests
- Supportive managers and brilliant teammates
Weâre recruiting permanent roles and 12âmonth fixedâterm contracts, so whether youâre looking for something longâterm or a fixedâterm opportunity to build experience, weâd love to hear from you.
Weâre committed to building an inclusive and diverse workplace where everyone can contribute their best work and be themselves. We welcome candidates from all backgrounds and encourage you to apply even if your experience doesnât match every requirement.
If you need support with your application or have questions, contact our recruitment team at recruitment@yorkshirehousing.co.uk.
The fine print
- The closing date for applications is 29.03.26, but we may close the advert early if we receive a high number of applications
- Interviews are expected to take place on week commencing 06.04.26 in our workplace in Leeds
- If youâre applying internally, please let your current line manager know before applying â itâs the right thing to do
Income and Advice Officer in Leeds employer: And Yorkshire Housing Limited
Contact Detail:
And Yorkshire Housing Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Income and Advice Officer in Leeds
â¨Tip Number 1
Get to know the company before your interview! Research Yorkshire Housing, their values, and the role of an Income and Advice Officer. This will help you tailor your responses and show that you're genuinely interested in making a difference.
â¨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. Focus on being calm, empathetic, and solution-oriented â just like you'll need to be on the job.
â¨Tip Number 3
Prepare for those tricky questions! Think about how you would handle sensitive conversations or challenging situations. Having a few examples ready will help you demonstrate your resilience and problem-solving skills during the interview.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, itâs a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Income and Advice Officer in Leeds
Some tips for your application đŤĄ
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to show your passion for helping others and your unique approach to problem-solving.
Tailor Your Application: Make sure to customise your application to highlight your experience in income collection or customer service. Weâre looking for those who can balance empathy with confidence, so share examples that showcase these skills!
Showcase Your Communication Skills: Since this role involves a lot of conversations with customers, itâs crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and maybe even include a brief example of how you've handled a challenging conversation in the past.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details you need about the role right there!
How to prepare for a job interview at And Yorkshire Housing Limited
â¨Know Your Stuff
Before the interview, make sure you understand the role of an Income and Advice Officer. Familiarise yourself with income collection processes, financial support options, and how to handle sensitive conversations. This knowledge will help you answer questions confidently and show that you're genuinely interested in making a difference.
â¨Show Empathy and Communication Skills
During the interview, demonstrate your ability to connect with people. Use examples from your past experiences where you've handled challenging conversations with empathy. Highlight your strong communication skills and how theyâve helped you resolve issues effectively.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to agree on repayment plans or support someone in financial distress. Prepare specific examples that showcase your calm, resilient approach and solution-focused mindset.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, the tools you'll be using, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.