At a Glance
- Tasks: Be the key link between teams, partners, and customers while enhancing their experience.
- Company: Join a mission-driven organisation dedicated to providing homes people love.
- Benefits: Enjoy a competitive salary, generous leave, and wellbeing support.
- Other info: Flexible working options and opportunities for personal growth await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 32718 - 32718 £ per year.
Responsibilities
- Act as the vital link between internal teams, external partners, and customers, ensuring planned work is clearly communicated.
- Lead customer engagement and develop accessible guidance materials.
- Support vulnerable customers during the delivery of works.
- Gather customer insights and feedback to shape future projects and continuous improvement.
- Share progress and celebrate successes to demonstrate impact.
Qualifications
- Passion for delivering excellent customer experiences, particularly during periods of change.
- Relevant experience in customer engagement, preferably within housing, construction, or asset investment.
- Strong communication skills and ability to build trust with diverse stakeholders.
- Proficiency in turning data into actionable insights.
- Ability to juggle multiple projects and keep momentum.
- Proactive, solutions-focused mindset and flexible approach to work.
- Willingness to travel across Yorkshire as required.
- Commitment to Yorkshire Housing’s values and mission to help people have a place they’re proud to call home.
Benefits
- Full-time fixed-term role (12 months) with a salary of £32,718.89 per annum plus £2,000 car allowance, based on a 35-hour week.
- 26 days annual leave, rising to 31 days, plus bank holidays.
- Retirement pension scheme with a 9% contribution match.
- Wellbeing support package, free fitness classes, instant GP service, and counselling.
- Cash plan for prescriptions, eye tests, and more.
- Flexible working arrangements through the Hub, Home and Roam approach.
Customer Liaison Officer in Leeds employer: And Yorkshire Housing Limited
Yorkshire Housing is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to delivering outstanding customer experiences, the company fosters a supportive work culture that encourages collaboration and innovation. Employees benefit from generous leave policies, a comprehensive wellbeing support package, and flexible working arrangements, all while contributing to meaningful projects that help individuals find homes they can be proud of.
Contact Details:
And Yorkshire Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at And Yorkshire Housing Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like And Yorkshire Housing Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to And Yorkshire Housing Limited:Your cover letter is your chance to shine! Tell us why you want to work at And Yorkshire Housing Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at And Yorkshire Housing Limited!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
