At a Glance
- Tasks: Lead a team tackling anti-social behaviour and tenancy enforcement to create safer communities.
- Company: Yorkshire Housing, dedicated to making homes safe and communities strong.
- Benefits: Competitive salary, car allowance, flexible working, and professional development opportunities.
- Other info: Inclusive workplace that values diversity and encourages all backgrounds to apply.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Do you believe everyone deserves to feel safe in their home and community?
At Yorkshire Housing, we're all about making it possible for people to have a place they're proud to call home.
We're looking for an experienced, customer-obsessed leader to join us as our new ASB and Tenancy Enforcement Team Manager and help us create safer, stronger and more sustainable communities across Yorkshire.
This is a fantastic opportunity to lead a specialist team responsible for tackling anti-social behaviour, managing tenancy enforcement and supporting customers through some of the most challenging situations they face.
You'll combine operational leadership with expert technical knowledge, ensuring we deliver a service that’s fair, proportionate, legally compliant and, most importantly, focused on achieving the right outcomes for our customers.
We believe work is something you do, not somewhere you go.
So, if you're looking for a flexible role where you can genuinely make a difference, keep reading.
What you'll be doing
You'll
- Lead, coach and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement.
- Act as Yorkshire Housing's operational specialist for ASB and tenancy enforcement, providing expert guidance on complex and high-risk cases.
- Oversee legal action including injunctions, possession proceedings and other enforcement remedies, ensuring cases are evidence-led and proportionate.
- Work closely with legal advisers, local authorities, police and partner agencies to tackle anti-social behaviour and support vulnerable customers.
- Drive service performance through insight, quality assurance, auditing and continuous improvement activity.
- Lead on service development, ensuring our approach remains proactive, inclusive and aligned to best practice.
- Build and maintain strong regional partnerships that help create safer, more sustainable communities.
- Manage budgets effectively and ensure resources deliver maximum value for money.
- Use customer feedback, complaints and performance data to identify opportunities to improve the customer experience.
- What you'll bring
- Extensive experience of anti-social behaviour, tenancy enforcement and housing management within a social housing environment.
- A proven track record of managing complex and high-risk cases involving safeguarding, legal action and multi-agency working.
- Strong operational leadership skills, with the ability to motivate, coach and develop others.
- Excellent knowledge of relevant legislation, regulatory requirements, case law and enforcement tools available to social landlords.
- Experience working with solicitors, barristers, courts and external agencies, including presenting evidence and representing an organisation professionally.
- A customer-focused mindset and a passion for achieving positive outcomes for individuals and communities.
- Strong communication, influencing and stakeholder management skills.
- Experience leading service improvement initiatives and embedding innovative ways of working.
- A resilient, values-led approach and the ability to make sound decisions in challenging situations.
- A Level 4 Certificate in Housing (or equivalent), or willingness to work towards this qualification.
- A full UK driving licence and access to a vehicle for business use.
- Why you'll love it here
- Agile working£51,154.88 plus £2,000 car allowance per year
- A supportive and collaborative leadership team
- Opportunities to shape and influence services across Yorkshire
- Ongoing professional development and learning opportunities
- The chance to work for an organisation that's passionate about customers, communities and colleague wellbeing
At Yorkshire Housing, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves.
We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds.
We know that not all candidates will meet every single requirement.
If your experience looks a little different from what we're looking for and you think you can bring value to the role, we’d love to learn more about you.
- The fine print
- First stage interviews: 09 & 10.09 (via Teams)
- DBS check required: Yes
- #J-18808-Ljbffr
ASB and Tenancy Enforcement Team Manager in Leeds employer: And Yorkshire Housing Limited
Yorkshire Housing is an exceptional employer that prioritises flexibility and values its employees, making it an ideal place for a Change Communications Specialist. With a strong focus on employee wellbeing, including generous annual leave, a comprehensive reward package, and access to various support services, the company fosters a culture of inclusivity and collaboration. This role offers the opportunity to engage in meaningful work that drives transformation while enjoying the benefits of agile homeworking and a supportive team environment.
Contact Details:
And Yorkshire Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ASB and Tenancy Enforcement Team Manager in Leeds
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at And Yorkshire Housing Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from And Yorkshire Housing Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like And Yorkshire Housing Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at And Yorkshire Housing Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace ASB and Tenancy Enforcement Team Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to And Yorkshire Housing Limited:Before hitting send, make sure to tailor your application specifically to And Yorkshire Housing Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
