At a Glance
- Tasks: Support customers with income recovery and manage complex enforcement cases.
- Company: Yorkshire Housing, committed to inclusivity and making a real difference.
- Benefits: Competitive salary, flexible working, generous leave, and health support.
- Other info: Agile homeworking and opportunities for ongoing professional development.
- Why this job: Make a genuine impact every day while helping vulnerable customers.
- Qualifications: Experience in managing complex income or debt cases and knowledge of housing law.
The predicted salary is between 37718 - 37718 £ per year.
About the role
If you’re experienced in income recovery and ready to take on more complex cases, this is your chance to step into a role where you’ll support customers, lead on enforcement, and help protect people’s homes. We’ve got multiple opportunities available and we’re looking for people who can make a real difference from day one as our new Senior Income and Advice Officers (Enforcement).
What you’ll be doing:
- Supporting customers: speaking to customers via phone (our main channel) to resolve arrears and offer support; agreeing affordable repayment plans that work for individual circumstances; helping customers access benefits and financial support they’re entitled to; signposting to external support when needed; promoting initiatives like Rent on Time to encourage financial wellbeing.
- Managing income collection: recovering all money owed to Yorkshire Housing—including rent, service charges and former tenant arrears; monitoring accounts and taking early action to prevent arrears building up; using tools like Voicescape to stay in regular contact with customers.
- Leading on enforcement & legal cases: managing complex cases involving legal action from pre‑court through to post‑court processes; preparing legal documentation and evidence packs; representing Yorkshire Housing in court where required; ensuring vulnerability and reasonable adjustments are fully considered and documented; working closely with courts, solicitors and external partners.
- Working collaboratively: supporting colleagues with specialist advice on complex cases; working with internal teams and external agencies to get the best outcomes for customers; sharing best practice and helping us continuously improve how we work.
What we’re looking for:
- Experience managing complex income or debt cases, including legal escalation.
- Recent experience (in the last year) of attending court and representing cases, ideally within a housing or income recovery setting.
- Strong knowledge of housing law, income recovery and enforcement processes.
- Confidence handling difficult conversations with professionalism and empathy.
- Excellent organisation skills and attention to detail—especially with legal documentation.
- Ability to manage a varied caseload and meet deadlines.
- Good understanding of welfare benefits and financial support options.
- Awareness of safeguarding and supporting vulnerable customers.
- Collaborative approach and willingness to support others.
- Confidence using systems and digital tools to manage cases.
- Customer‑first mindset with a solution‑focused approach.
What’s in it for you?
- Agile homeworking and a core hour structure (9‑5).
- £37,718 per year for 35 hours a week.
- 26 days annual leave, rising to 31 days, plus bank holidays.
- Pension matched up to 9%.
- Health cash plan, retail discounts and wellbeing support.
- Access to My GP, counselling and free fitness classes.
- Ongoing development through internal and external learning opportunities.
- A role where you can genuinely make an impact every day.
The fine print: At Yorkshire Housing, we’re actively building an inclusive and diverse workplace. We believe difference makes us stronger and welcome applications from people of all backgrounds. If you need any adjustments or support with your application, we’ll provide assistance.
Income and Enforcement Officer employer: And Yorkshire Housing Limited
At Yorkshire Housing, we pride ourselves on being an exceptional employer that values inclusivity and employee growth. With a strong focus on work-life balance through agile homeworking and a supportive core hour structure, our team enjoys generous annual leave, comprehensive health benefits, and ongoing professional development opportunities. Join us to make a meaningful impact in the community while working in a collaborative environment that prioritises customer wellbeing and personal development.
Contact Details:
And Yorkshire Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income and Enforcement Officer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like And Yorkshire Housing Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Income and Enforcement Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to And Yorkshire Housing Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on And Yorkshire Housing Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at And Yorkshire Housing Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with And Yorkshire Housing Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at And Yorkshire Housing Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former And Yorkshire Housing Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
