At a Glance
- Tasks: Build and nurture client relationships while managing accounts and driving growth.
- Company: AND Digital, a tech company dedicated to closing the digital skills gap.
- Benefits: Blended working model, training budget, team socials, and career development support.
- Other info: Join a diverse team in a collaborative and innovative environment.
- Why this job: Make a real impact on clients and work on meaningful projects that matter.
- Qualifications: Experience in account management and strong commercial acumen.
The predicted salary is between 50000 - 60000 € per year.
Who We Are: AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap.
What you’ll bring to the table:
- Client relationship building: Managing a portfolio of clients, you’ll be responsible for building and nurturing trusted relationships with key stakeholders to increase AND's impact.
- Growing accounts: Planning and shaping feasible account strategies that represent value for our clients and support AND's growth and identifying, shaping and successfully pitching new business opportunities to clients.
- Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
- People leadership: Communicating AND's mission and goals clearly, building connection between AND's proposition, our clients and our goals.
- Commercial management: Maintaining commercially successful accounts with minimal support, you’ll have solid commercial knowledge and proactively minimise revenue leakage. You’ll also be supporting the creation of SOWs, and need a thorough understanding of contract terms & commercial risk.
- Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Acting as a trusted point of escalation for the client and delivery team, resolving issues for success.
Why join AND Digital?
- We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
- By joining AND, we’ll provide opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Equal Opportunities Statement: At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Client Services Manager in Leeds employer: AND Digital
AND Digital is an exceptional employer that prioritises collaboration, ambition, and innovation, creating a vibrant work culture where employees can thrive. With a commitment to personal growth, we offer dedicated career support, training budgets, and a flexible 'Blended Working' model that allows you to work from various locations, including home and client sites. Join us to make a meaningful impact on digital delivery while enjoying regular team socials and a supportive environment that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Services Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past successes and how they relate to the role. Bring examples of how you've built client relationships and grown accounts – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like AND Digital, and express your interest. A little initiative can go a long way in showing you're serious about joining their team.
✨Tip Number 4
Keep it casual but professional during interviews. Remember, they want to see if you fit into their culture. Be yourself, share your passion for digital delivery, and don’t forget to ask questions about their values and projects. It shows you’re genuinely interested!
We think you need these skills to ace Client Services Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and building relationships. Share specific examples of how you've done this in the past.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in account management and client relationship building, as these are key for us at AND Digital. The more relevant your application is, the better!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and quick!
How to prepare for a job interview at AND Digital
✨Know Your Clients
Before the interview, research AND Digital's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build and nurture those relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with account management and how you've successfully grown client accounts in the past. Highlight specific strategies you've used to increase revenue and minimise leakage.
✨Communicate Clearly
Since the role involves managing day-to-day client needs, practice articulating your communication style. Be ready to share examples of how you've ensured clear and timely communication with clients and teams.
✨Embrace the Company Values
AND Digital values wonder, share, and delight. Think about how these values resonate with your own work ethic and be ready to discuss how you can embody them in your role as a Client Services Manager.
