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For Companies At a Glance
- Tasks: Lead client relationships and drive growth in our consulting business unit.
- Company: AND Digital accelerates digital delivery and closes the digital skills gap since 2014.
- Benefits: Enjoy flexible working, training budgets, and fun team socials.
- Why this job: Make a real impact while collaborating in a vibrant, innovative culture.
- Qualifications: Experience in managing large accounts and closing high-value deals is essential.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
Who We Are
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We have been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world's digital skills gap.
About Our Consulting Business Unit
Consulting exists within AND to solve challenging business problems for our clients across the full range of digital transformation. Working with the most senior audience at our clients, the core purpose of consulting is to instigate and deliver outstanding results and outcomes for our clients, while introducing the opportunity for AND Clubs to build new and improve existing products. The Consulting purpose therefore is to create a sustainable and lasting relationship with AND clients, while building longevity for Club work.
About You
As a Head of Client Services you will hold a strategic and pivotal role; accountable for building relationships between our Consulting BU and its clients in London. The role is a key member of the Senior Leadership Team (reporting to the Consulting Exec) and is the owner of the client account plan and responsible for growth in the business unit. As a result you will need to be able to:
- Create, manage and own the client account plan, actively progressing actions and activities to achieve planned growth
- Develop and grow a healthy portfolio of consulting and advisory clients
- Manage and proactively review account revenue forecasts and expectations
- Work with other Clubs in London to spot and shape consulting opportunities
Shaping & progressing opportunities
- Develop and nurture relationships in the account to understand and identify opportunities where we can help
- Bring in relevant ANDi experts to the account to develop, shape and progress conversations on opportunities
- Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts e.g. procurement people to make this happen
- Support ANDis in the Franklin business unit to develop commercial confidence and equip them to spot, shape and win new opportunities
- Work closely with our Client Partnerships team to support new business activity and ensure that consulting opportunities are recognised and shaped
Closing opportunities & value delivery
- Construct the right commercial deal reflecting the nature of the opportunity (size, scale, importance, etc)
- Creation and sign off of statements of work and contracts
- Work closely with the BU Exec to drive overall commercial success of the BU
- Lead on scheduling, and ensure prompt invoicing and collections
- Develop a long term strategic vision for your clients and use your creativity to push/trial innovative ideas
To Do That, It's Essential You Bring The Following
- Experience of growing, developing and running large scale accounts
- Practical knowledge of how a digital consulting and advisory business operates
- Proven experience in identifying, shaping and closing deals in of up to £2m for professional services working with client stakeholders up to board level
- Strong experience working in a digital and tech environment ideally within a consulting business but also web/app development house, marketing agency, etc.
- Strong business awareness and high commercial acumen and motivation
- A track record of building outstanding relationships with clients at senior (key buyer) level including C-suite
- A demonstrable background in professional services, in a similar role
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By Joining AND, We'll Provide
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people's lives.
- A "Blended Working" model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don't have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Benefits
- 25 days holiday allowance + bank holidays
- Flexible bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- Private medical insurance
- 6% employer pension contribution, when you contribute 2%
- PLUS many more
For a full list of benefits - click here
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Seniority level Not Applicable
Employment type Full-time
Job function Business Development
Industries IT Services and IT Consulting
Head of Client Services employer: AND Digital
Contact Detail:
AND Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network strategically within the digital consulting space. Attend industry events, webinars, and meetups where you can connect with professionals who are already in roles similar to the Head of Client Services. Building these relationships can provide insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with AND Digital's values: wonder, share, and delight. During your interactions, whether in networking or interviews, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role but also for the company culture.
✨Tip Number 3
Research the current trends in digital transformation and consulting. Being knowledgeable about the latest technologies and methodologies will help you engage in meaningful conversations with potential colleagues and clients, showcasing your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed large-scale accounts and closed significant deals. Tailor your stories to highlight your strategic thinking and relationship-building skills, as these are crucial for the Head of Client Services position.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Client Services position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing large-scale accounts and your success in closing significant deals. Use specific examples to demonstrate your ability to build relationships with senior stakeholders.
Showcase Your Strategic Vision: Discuss your approach to developing long-term strategic visions for clients. Include any innovative ideas you've implemented in previous roles that have led to successful outcomes.
Tailor Your Application: Make sure your application reflects AND Digital's values of wonder, share, and delight. Show how your personal values align with their culture and how you can contribute to their mission of closing the digital skills gap.
How to prepare for a job interview at AND Digital
✨Understand the Company Culture
Before your interview, take some time to research AND Digital's values of wonder, share, and delight. Be prepared to discuss how these values resonate with you and how you can contribute to their collaborative and innovative culture.
✨Showcase Your Client Relationship Skills
As a Head of Client Services, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully nurtured client relationships, especially at senior levels, and how that led to business growth.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of commercial success in a consulting environment. Highlight any experience you have in managing large-scale accounts and closing significant deals, particularly those valued at £2m or more.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to overcome challenges in client services or consulting, and be ready to explain your thought process and the outcomes.
