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- Tasks: Lead large-scale client engagements and ensure successful delivery while building strong relationships.
- Company: AND Digital, a tech company dedicated to closing the digital skills gap.
- Benefits: 25 days holiday, share scheme, flexifund, and annual training budget.
- Why this job: Make a real impact on meaningful projects with big clients in a collaborative environment.
- Qualifications: Strong leadership, communication, and problem-solving skills required.
- Other info: Enjoy a blended working model and monthly team socials.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014.
Join us – and help us fulfil our mission to close the world’s digital skills gap.
We’re looking for an experienced Engagement Director to lead large-scale, complex client engagements from end to end. You’ll be responsible for ensuring successful delivery, maintaining strong client relationships, managing commercials, and building high-performing teams, all while contributing to the evolution of our solutions and practice.
What you’ll bring to the table:
Engagement Leadership
- Lead end-to-end delivery of client engagements
- Ensure delivery milestones, quality, and expected outcomes are met
- Identify and manage critical risks and issues
- Track and report engagement KPIs regularly
Client Oversight
- Build and maintain strong relationships with key client stakeholders
- Manage client expectations and resolve client-side issues
- Act as the main escalation point for delivery concerns
Commercial Management & Account Development
- Own all engagement financials: revenue, margin, invoicing, collections
- Prevent revenue leakage and manage scope changes
- Identify and support account growth opportunities
Team Leadership & Management
- Lead, mentor, and motivate delivery teams
- Ensure the right resourcing and skills mix for delivery
- Drive a culture of accountability, high performance, and continuous improvement
Practice Development
- Provide feedback on solutions to improve our overall propositions
- Share methods, assets, and accelerators to enhance our reusable IP
- Skills & Experience
- Strong leadership and influencing skills (without relying on authority)
- Excellent communication – able to simplify complex topics for all audiences
- Proven problem-solving and decision-making under pressure
- High level of planning, organisation, and resource coordination
- Solid financial acumen in managing engagement budgets and margins
- Adaptability and a commitment to continuous learning
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By joining AND, we’ll provide:
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials – on us – ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Benefits
- 25 days holiday allowance + bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- PLUS many more
For a full list of benefits – click here
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.
We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
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Engagement Director employer: AND Digital
Contact Detail:
AND Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Director
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Engagement Director role.
✨Tip Number 2
Prepare for those interviews by researching AND Digital thoroughly. Understand their values of wonder, share, and delight, and think about how you can embody these in your responses. Show us you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help you articulate your leadership and problem-solving skills under pressure, which is key for the Engagement Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Engagement Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Director role. Highlight your leadership experience and how you've successfully managed client relationships in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at AND Digital
✨Know Your Stuff
Before the interview, dive deep into AND Digital's mission and values. Understand their approach to closing the digital skills gap and how they build strong client relationships. This will help you align your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Engagement Director, you'll need to demonstrate strong leadership and influencing skills. Prepare examples from your past experiences where you've successfully led teams or managed complex projects. Highlight how you motivated your team and resolved conflicts without relying on authority.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities under pressure. Think of specific scenarios where you identified risks and implemented solutions. Be ready to discuss how you tracked engagement KPIs and ensured successful delivery while managing client expectations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's culture, how they measure success in client engagements, or what challenges they currently face. This shows your interest in the role and helps you gauge if it's the right fit for you.
