At a Glance
- Tasks: Build strong client relationships and manage accounts to drive growth and success.
- Company: Join a mission-driven tech company focused on closing the skills gap.
- Benefits: Enjoy 25 days holiday, flexible benefits, healthcare cover, and generous parental leave.
- Other info: Be part of a diverse, inclusive culture that values curiosity and collaboration.
- Why this job: Make a real impact by supporting clients and collaborating with talented teams.
- Qualifications: Experience in account management and a passion for delivering high-quality work.
The predicted salary is between 29700 - 36300 £ per year.
Who We Are
We're on a mission to close the world's tech skills gap.
We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster.
Since 2014, we've worked side-by-side with clients to solve complex challenges, build high-performing teams, and create lasting capability.
As technology continues to evolve, we believe the most successful organisations will be those that combine the best of both: human ingenuity AND intelligent technology.
That belief is embedded in everything we do.
We call it the genius of the AND: deep expertise AND practical delivery, innovation AND responsibility, ambitious work AND sustainable careers.
Through our Guide, Build and Equip approach, we help organisations embrace change, deliver meaningful impact, and develop the skills they need to thrive in an increasingly agentic world.
What you'll bring to the table
The Client Services Coordinator is a pivotal role; it is responsible for building relationships between the Club and its clients, managing current assignments, and providing excellent service to establish a strong lasting partnership between AND Digital and the client organisations.
Specifically, we are looking for an experienced account executive/coordinator that is comfortable with the day to day management of accounts, AND can support the team to grow clients and revenue.
- Strong client relationship: Managing a portfolio of clients, you'll be responsible for nurturing trusted relationships with key stakeholders to increase AND's impact.
- Supporting client development: Supporting the Client Services Director to shape account strategies that represent value for our clients and support AND's growth.
- Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
- Commercial management: Maintaining commercially successful accounts with support from the Client Services Director.
- Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Acting as a trusted point of contact for the client and delivery team
About you
- You are a natural self-starter, motivated by executing tasks efficiently
- You care deeply about producing high-quality work that delivers value
- You're highly organised, comfortable with managing a large volume of work
- You are adaptable and eager to learn
- You communicate clearly and build trust quickly with clients and teammates
- You value low-ego collaboration and enjoy working as part of multidisciplinary teams
Why join AND Digital?
We're building a culture where talented people can do meaningful work, continue growing, AND enjoy the journey along the way.
Our model is designed to build belonging and connection: we're organised into regional 'Clubs' of no more than 80 people, so you (and our clients) get the benefits of that small company feel while also being connected to a larger whole.
Our Practice Areas act as a 'second home' for our ANDis - a place where you can innovate and learn with like minded experts who care deeply about their craft, support each other generously, and believe the best ideas come from collaboration, not hierarchy.
Our culture is rooted in our values of Wonder, Share and Delight, and shows up through five traits that we celebrate and nurture in all our ANDis: we value curiosity, ambition and a growth mindset.
We are deeply client centric.
Most important of all we are human - we create an inclusive environment where people feel trusted, supported and able to be themselves.
By joining AND, we'll provide
- 25 days bookable holiday + flexible Bank Holidays
- Pension: 6% of salary paid by AND Digital with a further 2% paid by you (can be increased by choice).
- Aviva healthcare cover (including pre existing condition cover) for you.
- Flexibenefit: £1000 assigned to you via our benefits portal to select or upgrade the benefits that suit you the most. Any unused allowance from the £1000 can be taken as cash.
- Life Assurance.
- Income Protection.
- Eye test + first pair of glasses.
- Parental Benefits: Generous Enhanced Maternity and Enhanced Partner (Paternity) Leave.
- AI Statement
We champion tech that helps people work smarter, but we want to get to know you!
If you use AI to assist with your application or interview prep, please ensure all information submitted remains an accurate, truthful representation of your personal achievements and capabilities rather than generating false or misleading information.
We may reject applications where AI is used inappropriately at any stage of the recruitment process.
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities.
We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.
We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Client Services Coordinator in Edinburgh employer: AND Digital Limited
AND Digital Limited is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the AI and Data space. With a strong emphasis on employee growth and development, team members are encouraged to expand their skills while working on cutting-edge projects from the comfort of their homes, with the added benefit of occasional collaboration in vibrant Manchester. Join us to be part of a forward-thinking team that values creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AND Digital Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AND Digital Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AND Digital Limited:Your cover letter is your chance to shine! Tell us why you want to work at AND Digital Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AND Digital Limited!
How to prepare for a job interview at AND Digital Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
