Ancile Insurance Group in London is seeking a Customer Experience Manager to lead the Complaints and Technical team, shaping how customers experience our brands and systems.
You will own complaints handling, monitor CSAT, and drive improvements across journeys, with regular travel to London and a hybrid work pattern.
The role requires a confident people leader who can turn insight into action and ensure fair, consistent outcomes under Consumer Duty.
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Customer Experience Leader - Hybrid, Travel to London employer: Ancile Insurance Group
As a Customer Experience Manager at our company, you'll be part of a dynamic and supportive team that prioritises customer satisfaction and continuous improvement. With a hybrid working model and regular travel to London, you will enjoy a flexible work environment while benefiting from 25–30 days of holiday, private medical and life cover, and opportunities for professional development. Join us in shaping exceptional customer experiences and making a meaningful impact in the insurance industry.
