Retail Sales Admin Assistant

ABOUT US

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.

We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe’s Fastest Growing Companies, 2025.

Want to be a part of a team that’s shaping the future of health and wellbeing? We’d love to have you!

THE ROLE

We are looking for a Retail Sales Admin Assistant to play a key role in supporting the Retail team by ensuring smooth and efficient order processing, maintaining weekly and monthly analytics, providing administrative assistance, and maintaining excellent communication with our internal teams and customers. With comprehensive training, you will be responsible for handling orders from the UK, EU and US warehouses, while also contributing to the overall administrative functions of the Sales department.

KEY RESPONSIBILITIES

• Efficiently process both UK and international orders, ensuring timely and accurate fulfilment from our multiple warehouses, including customer interfacing and troubleshooting.
• Liaise with logistics and warehouse teams to track and manage order deliveries and resolve any issues related to stock or shipping.
• Plan and communicate updates to our existing retail accounts, including but not limited to new product launches, sample availability, pricing changes, etc.
• Provide comprehensive administrative support to the Sales team, assisting with various tasks such as data entry, order tracking, analytics and customer communications.
• Help prepare sales reports, presentations, and other documents as needed.
• Maintain sales performance documents.
• Utilise Office and Google G Suite applications (including Google Docs, Sheets, and Microsoft Office tools) to maintain accurate records, update customer databases, and ensure that all sales-related data is current and accessible.
• Work closely with the wider Retail team to ensure customer satisfaction, accurate order fulfilment, and efficient operations.
• Communicate effectively with both internal departments and external stakeholders to resolve any order-related issues or queries promptly.
• Maintain the team’s trading documents, including in month position.
• Push to deliver on, and increase, inbound customer demand, suggesting product swaps and upselling where possible.

WHO YOU ARE

To be successful in this role, you will need the following skills / knowledge / experience:

• Experienced with using Microsoft Office and / or Google G Suite applications.
• Experienced in working in an administrative role.
• Willing to learn and keen to grow within a growing Retail Sales Team.
• Focused with excellent attention to detail.
• Strong analytics and data handling ability.
• An appetite for sales and driving growth.

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

• Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values.
• High Performing: Effective, efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
• Hustle: Entrepreneurial, innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

Please Note

• This role requires full time working at our stunning Lewes offices. Please apply only if you’re within a reasonable commute.
• We’re not seeking recruitment support for this role at this time.

WHY JOIN US

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose – working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.

At Ancient + Brave you’ll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.

We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).

We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).

Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most.

Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.

Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.

In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.

We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund‑raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.

As a fast-paced scale-up, we’ve found that spending time together in person is hugely beneficial to the way we’re needing to communicate, collaborate and drive the business forward. We’ve worked hard to make our new HQ (a beautiful riverside office situated in Lewes, East Sussex) an inviting and friendly environment for all of our team members and we expect any new joiner to be in the office full time.

We are an equal‑opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full‑time, we are open to discussing part‑time setup where appropriate.