Fulfilment Supervisor in Lewes

THE ROLE

As a key member of our Fulfilment Supervisor team, you will report directly to the Unit Manager and play a crucial role in leading and supporting our Fulfilment Assistants that pack and prepare orders for our growing customer base.

This role is ideal for someone who is highly organised, thrives in a fast‑paced environment, has a keen eye for detail, and is passionate about teamwork and delivering exceptional customer experiences.

This is a full‑time role, working 40 hours per week. The shift pattern will be agreed upon in advance but may include Saturday shifts.

RESPONSIBILITIES

• Lead a team of Fulfilment Assistants, providing support, addressing queries, and ensuring targets are met.
• Line‑manage allocated Fulfilment Assistants, including absence management, conducting probationary and performance reviews, and handling disciplinary matters with support from the People Team and Unit/Warehouse Manager.
• Oversee the accurate and timely picking and packing of customer orders to meet daily dispatch targets.
• Use our ERP system to process orders (training provided).
• Assist the Warehouse/Unit Manager in the smooth running of all fulfilment operations, solving or escalating issues in a timely manner.
• Assist with ad‑hoc projects as required.
• Coordinate with courier services to ensure timely collections and deliveries.
• Identify, suggest, and implement opportunities to improve efficiency and workflow.
• Perform regular quality checks on products to uphold high standards.
• Contribute to a positive, collaborative, and high‑performing team culture.

QUALIFICATIONS

To be successful in this role, you will need the following skills / knowledge / experience:

• Great at motivating and supporting a team to achieve outstanding results, while maintaining a high level of efficiency and quality.
• Proven experience in a fulfilment or warehouse environment, ideally in a supervisory or team leadership position.
• A strong ability to motivate, support, and manage a team to achieve operational goals and maintain high‑quality output.
• Exceptional organisational skills with great attention to detail and a commitment to accuracy.
• A proactive, can‑do attitude and the ability to remain calm under pressure.
• Confidence in using (or learning) digital systems such as warehouse management systems (WMS) or ERP platforms.
• A team‑oriented mindset with excellent communication skills.

CULTURAL FIT

• Hungry – Ambitious, driven with a growth mindset, always seeking ways to learn, develop, and improve.
• Humble – No ego, collaborative team player, always acting with integrity and a clear sense of accountability, aligned with our B‑Corp values.
• High Performing – Effective, efficient, with a solid work ethic, consistently pushing for exceptional results while maintaining resilience, balance, and self‑care.
• Hustle – Entrepreneurial, innovative, fast‑paced, great communicator, adept at solving problems and navigating dynamic, ever‑changing situations.

BENEFITS

• Suitable laptop, headphones, office with monitors, ergonomic chairs, and sitting/standing desks.
• Kitchen stocked with supplies and limitless supply of A+B products (50% off on any product).
• Discretionary bonus based on company performance and individual contributions; salaries reviewed annually.
• ESG invested pension contributions.
• Private Medical Insurance providing swift access to high‑quality care.
• Medicash plan offering specialist consultations, 24/7 virtual GP, health screenings, dental, optical, and complementary therapies, plus confidential support via an EAP programme.
• Mintago platform providing financial wellbeing advice and support, retail discounts, and salary‑sacrifice schemes covering childcare, cycle‑to‑work, gym membership, groceries, and mobile/tech purchase.
• Annual holiday allowance of 25 days plus bank holidays, plus one wellbeing day to use as needed.
• Continuous training and professional development opportunities.
• Complimentary nutrition and workout sessions in the office.
• Support for charities and social events.

WORKING CONDITIONS

• Full‑time, 40 hours per week, shift pattern agreed upon in advance but may include Saturday shifts.
• Expect new joiners to be in the office full time, located at our headquarters in Lewes, East Sussex.

EEO STATEMENT

We are an equal‑opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full‑time, we are open to discussing part‑time set‑up where appropriate.