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- Tasks: Manage customer queries and enhance experiences across email and phone.
- Company: Exciting wellness brand in Lewes with a focus on customer satisfaction.
- Benefits: Enjoy a collaborative environment and various employee perks.
- Why this job: Join a passionate team and make a difference in customer wellness journeys.
- Qualifications: Strong communication skills and excellent organisation are a must.
- Other info: Full-time, on-site role with opportunities for personal growth.
The predicted salary is between 22000 - 28000 £ per year.
A wellness brand in Lewes is seeking a Customer Support Assistant to manage customer queries and enhance customer experiences across various channels. The ideal candidate will have strong communication skills and be highly organized.
Responsibilities include:
- Responding to queries via email and telephone
- Tracking interactions through Gorgias
- Maintaining updates on Google Sheets
This full-time position requires on-site work in Lewes and offers a collaborative environment with various employee benefits.
Customer Support Assistant — Wellness Brand (On-site Lewes) employer: Ancient + Brave
Contact Detail:
Ancient + Brave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant — Wellness Brand (On-site Lewes)
✨Tip Number 1
Get to know the company! Research the wellness brand and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing customer queries, try role-playing with a friend or family member. This will help you feel more confident when responding to questions in real-time.
✨Tip Number 3
Be organised! Use tools like Google Sheets to track your job applications and follow-ups. Staying on top of your applications will ensure you don’t miss any opportunities and can help you manage your time effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our collaborative environment in Lewes.
We think you need these skills to ace Customer Support Assistant — Wellness Brand (On-site Lewes)
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about managing customer queries, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Be Organised: We love a candidate who can keep things in order! Mention any experience you have with tracking interactions or using tools like Google Sheets. This will show us that you're ready to handle the responsibilities of the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Support Assistant position. We want to see how you fit into our wellness brand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Lewes!
How to prepare for a job interview at Ancient + Brave
✨Know the Brand Inside Out
Before your interview, take some time to research the wellness brand thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Assistant, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage with customers effectively.
✨Familiarise Yourself with Gorgias and Google Sheets
Since you'll be using Gorgias for tracking interactions and Google Sheets for updates, it’s a good idea to brush up on these tools. If you have experience with them, be ready to discuss how you’ve used them in previous roles. If not, consider watching a few tutorial videos to get a basic understanding.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, employee benefits, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.