Quality Manager in Lewes

• What You’ll Do
• Quality Control & Verification
• Carry out incoming ingredient and packaging checks, including specification compliance, Certificate of Analysis (Co A) verification and test‑result review, maintaining accurate verification records.
• Apply finished goods release criteria defined by brand standards, including label and artwork (pack copy) verification, shelf‑life, coding and storage checks at goods‑in.
• Run the routine testing and monitoring plans within the QMS, performing trend analysis (e. g. micro and heavy‑metal results) and escalating out‑of‑trend results or failures with recommended actions.
• Contribute to horizon scanning, feeding findings into ingredient and product risk assessments.
• Complaints, Incidents & CAPA
• Manage day‑to‑day handling and investigation of consumer and retail quality complaints, ensuring timely resolution, accurate records and root‑cause analysis.
• Deliver Corrective And Preventive Actions (CAPA) arising from complaints, incidents and audits, tracking actions to closure across internal teams, 3PMs and suppliers.
• Support incident management and escalation in line with company procedures, including batch traceability checks and the annual mock recall exercise against the traceability standard.
• Track and report quality KPIs, maintaining centralised quality data (complaints, deviations, test results, audit outcomes, supplier scores) for leadership visibility.
• Supplier & Co‑Manufacturer Assurance
• Administer the supplier and co‑manufacturer approval and re‑approval process, including issue and review of SAQs covering both QMS and ESG requirements.
• Support the risk‑based audit programme of 3PMs and key suppliers—audit preparation, participation, and tracking non‑conformances to closure.
• Contribute to supplier and co‑manufacturer scorecards, linking test results, complaints and delivery performance into regular supplier performance reviews.
• Support qualification of new suppliers and co‑manufacturers against Global Food Safety Initiative (GFSI)‑recognised standards, in line with our sourcing and manufacturing strategy.
• Specifications, Documentation & Traceability
• Maintain brand‑format specifications—ingredient, packaging, manufacturing / packing instructions and finished product—with clear version control and change history.
• Keep controlled quality documents and registers current, including the approved supplier and approved co‑manufacturer lists and the supplier / co‑manufacturer audit plan.
• Work with the Production Planning team to maintain systematic, audit‑ready documentation for end‑to‑end batch traceability.
• Support audit‑readiness and ongoing certification across SALSA, Marine Stewardship Council (MSC), Organic and related schemes.
• Collaboration, ESG & Continuous Improvement
• Embed quality and food safety requirements into NPD and change management, including risk assessments for new products, ingredients, suppliers and processes.
• Support artwork and labelling teams to ensure accuracy and regulatory compliance of pack copy.
• Help deliver the quality and food safety training plan across relevant roles.
• Support the company’s B Corp accreditation through product traceability, responsible sourcing evidence, supplier certifications and documentation of improvement initiatives.
• Communicate quality performance, issues and resolutions clearly and promptly to stakeholders.

WHO YOU ARE

• Solid experience in quality management or quality assurance within food, wellness, or consumer goods, ideally including third‑party manufacturing environments.
• Good working knowledge of HACCP, food safety standards, and labelling requirements; a recognised food safety qualification is desirable.
• Hands‑on experience of QC and verification processes: Co A review, goods‑in checks, finished goods release, testing plans and trend analysis.
• Experience investigating complaints and supporting CAPA processes with internal teams and external partners.
• Exposure to certification audits (e. g. SALSA, BRC, ISO, Soil Association / Organic, MSC) and supplier assurance activities.
• Highly organised and detail‑oriented, with excellent record‑keeping and a systematic approach to documentation.
• A clear communicator, comfortable working cross‑functionally and with suppliers and co‑manufacturers.
• Analytical and proactive, with a continuous improvement mindset and the appetite to grow with the role as our QMS and certification pathway develop.

Benefits

• We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually.
• Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high‑quality care whenever you need it most.
• Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.
• In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.
• Our pension contributions are ESG‑invested (so no pharma, weapons or other ethically questionable investments).
• Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary‑sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries, electric vehicle and mobile/tech purchase.
• We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and meditation sessions in the office.
• Our kitchen is fully stocked with the usual supplies as well as a limitless supply of A+B products (you also get 50% off on any product you wish to purchase).
• We hold two social events a year to come together and connect in a meaningful way.
• We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting and standing desks.
• Equal‑Opportunity Employer

As an equal‑opportunity employer we are committed to an inclusive and diverse workplace culture, where we are brave, connected and intentional — and lead with integrity.

Please find out more by reading our JEDI statement which can be found here.

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