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- Tasks: Manage customer queries via email and phone, providing top-notch support.
- Company: Join Ancient + Brave, a B Corp wellness brand with a mission.
- Benefits: Enjoy a supportive work environment, benefits, and professional development.
- Other info: Full-time role based in Lewes, East Sussex with great career potential.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Strong customer service skills and data management knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
Ancient + Brave | B Corp is looking for a Customer Support Assistant to manage and respond to customer queries across multiple platforms including email and phone.
The ideal candidate will possess:
- Strong customer service skills
- Good knowledge of data management via Google Sheets
- Excellent organizational abilities
This full-time role is based in Lewes, East Sussex, and offers a supportive work environment with benefits and professional development opportunities.
In-Office Customer Support Specialist – Wellness Brand employer: Ancient + Brave | B Corp
Contact Detail:
Ancient + Brave | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Office Customer Support Specialist – Wellness Brand
✨Tip Number 1
Get to know the company! Research Ancient + Brave and their wellness brand ethos. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions about handling customer queries.
✨Tip Number 3
Brush up on your Google Sheets skills! Familiarise yourself with data management techniques, as this is key for the role. We can all use a little extra practice, so dive into some online tutorials or resources.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace In-Office Customer Support Specialist – Wellness Brand
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled queries in the past and what makes you a great fit for our wellness brand.
Be Organised and Clear: Since this role involves managing multiple platforms, clarity is key! Keep your application well-structured and easy to read. We appreciate a tidy presentation that reflects your organisational skills.
Familiarise Yourself with Google Sheets: If you've got experience with data management, let us know! Mention any specific projects or tasks where you've used Google Sheets. It’ll show us you’re ready to dive into the data side of things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ancient + Brave | B Corp
✨Know the Brand Inside Out
Before your interview, take some time to research Ancient + Brave. Understand their products, values, and what being a B Corp means. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your skills can benefit their customer support team.
✨Demonstrate Data Management Proficiency
Since the role involves data management via Google Sheets, brush up on your skills. Be ready to discuss how you've used spreadsheets in previous roles, whether for tracking customer interactions or managing data. If possible, mention any specific functions or features you're comfortable with.
✨Organisational Skills are Key
Highlight your organisational abilities during the interview. Discuss how you prioritise tasks, manage your time effectively, and keep track of multiple customer queries. Consider sharing a system or tool you use to stay organised, as this will resonate well with the role's requirements.