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For Companies At a Glance
- Tasks: Manage customer queries via email, social media, and phone, ensuring timely resolutions.
- Company: Join a mission-driven wellness brand focused on innovation and sustainability.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work environment.
- Other info: Dynamic scale-up environment with excellent growth opportunities.
- Why this job: Be part of a team shaping the future of health and wellbeing.
- Qualifications: Strong communication skills and experience with Google Sheets required.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Us
Ancient + Brave is a female‑founded, mission‑driven wellness brand with an award‑winning range of collagen, supplements and functional blends.
Rooted in ancient wisdom and validated by science, our simple daily rituals support our community in nurturing whole‑body health.
We operate from our head office overlooking the River Ouse in Lewes, East Sussex.
The Role
We are seeking a proactive and customer‑focused individual to join our team as a Customer Support Assistant. In this role you will manage and respond to customer queries across email, social media, and telephone, ensuring timely responses and an exceptional customer experience.
What You’ll Be Doing
- Ensure all email and social media queries are answered daily.
- Follow up on queries to ensure customers are satisfied.
- Communicate regularly and clearly via email and telephone with customers who have an ongoing query or problem.
- Answer customer queries via telephone in a polite and helpful manner.
- Use the system Gorgias to ensure transparency and tracking on all queries.
- Create and track Royal Mail claims, ensuring information is provided promptly and monies are received correctly.
- Keep relevant spreadsheets updated daily on Google Drive.
- Check returns spreadsheet each day, ensuring returns are properly completed.
- Communicate with Marketing / Nutrition to keep FAQs correct and up to date.
- Provide detailed feedback to relevant departments on common issues raised by customers.
- Check for unfulfilled orders that have been missed.
Who You Are
- Strong customer service and communication skills, both written (email, social media) and verbal (phone).
- Good knowledge of managing data via Google Sheets.
- Highly organised with excellent time‑management skills, ensuring daily follow‑ups and task completion.
- Detail‑oriented with problem‑solving abilities, including handling claims, returns, and unfulfilled orders.
- Collaborative and feedback‑driven, regularly liaising with internal teams to improve FAQs and resolve common issues.
- Proficiency in using systems such as Gorgias and Shopify (full training will be given).
Please Note
- This role requires full‑time work at our offices in Lewes, East Sussex. Apply only if you’re within a reasonable commute.
- We’re not seeking recruitment support for this role at this time.
Why Join Us
Ancient + Brave offers a supportive, inclusive work environment that nurtures your talents and values your contributions. We provide company‑wide benefits, discretionary bonuses, and professional development opportunities. We are B Corp certified, a member of 1% for the Planet, and an equal‑opportunity employer committed to diversity and inclusion.
We also expect all new joiners to work full time in the office.
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Customer Support Assistant employer: Ancient + Brave | B Corp
Contact Detail:
Ancient + Brave | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the company inside out! Research Ancient + Brave's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their wellness journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep track of multiple queries. Bring examples of how you've handled similar responsibilities in the past to highlight your detail-oriented nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Ancient + Brave!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness shine through! We love candidates who are genuinely excited about our mission and can connect with our vision of supporting women’s health.
Be Clear and Concise: Make sure your written communication is clear and to the point. We appreciate applicants who can express their thoughts effectively, especially since you'll be handling customer queries across various platforms.
Highlight Your Customer Service Skills: Since this role is all about customer support, don’t forget to showcase your experience in providing excellent service. Share specific examples of how you've resolved customer issues or improved their experience in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Ancient + Brave | B Corp
✨Know the Brand Inside Out
Before your interview, dive deep into Ancient + Brave's mission and values. Understand their commitment to wellness, sustainability, and female empowerment. This knowledge will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills, both written and verbal, as these are crucial for the Customer Support Assistant role. Be ready to demonstrate how you can maintain a positive attitude even in challenging situations.
✨Familiarise Yourself with Gorgias and Google Sheets
While full training will be provided, having a basic understanding of Gorgias and Google Sheets will give you an edge. Brush up on how to manage data and track customer interactions effectively. This shows your proactive approach and readiness to hit the ground running.
✨Prepare for the Interview Task
Expect an interview task that may involve responding to a mock customer query or updating a spreadsheet. Practice these skills beforehand so you can showcase your attention to detail and problem-solving abilities. This is your chance to shine and demonstrate how you can contribute to the team!