Compliance Quality Assurance Team Lead

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Coinbase, Inc. Compliance Quality Assurance (“CQA”) Team plays a critical role in achieving our mission. The CQA Team is a near-time quality validation function focused on providing confidence that the company’s business processes and controls are operating effectively and efficiently in meeting the compliance obligations and industry best practices. As a Senior Associate of the CQA Team, you will be assisting the CQA Manager in building a high-performing team of CQA associates who are passionate about regulatory compliance in the cryptocurrency industry. You will help businesses achieve operational excellence in a compliant manner by providing insights through ongoing quality assurance reviews.

What you’ll be doing:

• Assist in developing and executing a risk-based Quality Assurance (“QA”) Program focused on CDD, EDD, PEP/sanctions screening, AML alerts investigations, SAR/no SAR decision and filings, and other compliance workstreams.
• Participate in setting up a cadence of QA reviews for each in-scope functions/activities, standard QA workflow, and sampling approach.
• Involve in establishing a weighting calculation/scoring methodology for material findings and quality issues.
• Help create QA checklists, instructions, and workpaper templates.
• Lead the execution of QA reviews and inspect the quality of work performed by team members.
• Produce well-supported metrics-driven QA reports with insights and recommendations to business stakeholders.
• Maintain a central repository containing the results of QA reviews and track recommended corrective actions.
• Assist in creating clear and concise reporting of the QA Program health and identified issues/themes to senior management.
• Build a strong and skillful team through ongoing guidance, coaching and training to staff.
• Cultivate a trusted relationship with business partners through collaborating on procedural and process enhancements.
• Monitor and stay current with AML/CFT and sanctions regulatory requirements, industry developments, and best practices.
• Continuously add value through effective project management and efficient execution.
• Other duties as assigned.

What we look for in you:

• Hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products.
• Adequate experience in working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML/CFT, and sanctions).
• Working knowledge of AML/CFT and sanctions laws, regulations, and rules for financial services/products.
• Track record of delivering work outcome to budget and meeting quality standards.
• Experience in assisting, developing, and producing metrics and reporting.
• Strong written/verbal communication, critical thinking, and problem-solving skills.
• Highly-motivated, analytical, organized, innovative, and adaptive.
• Multi-tasking ability, team-oriented, and a self-starter.
• Proven ability to work collaboratively with global partners in other functional units.
• Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary.
• Ability to work with limited direction from management when situations occur.
• Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets.
• B.A./B.S. degree in business, finance, and other related fields.

Nice to haves:

• Experience with and/or keen interest in cryptocurrency.
• Experience in using data extraction and analysis tools (e.g. SQL, Tableau, SAS, Snowflake).
• Experience with or previous exposure to financial services regulators or Big 4 accounting firms.
• Professional certifications (e.g. CAMS, CFCS, CFE, and CRCM).