IT Business Design Partner in Yorkshire

As part of an exciting period of transformation, we are evolving our Change team and creating a number of new opportunities across the function. Our refreshed structure will bring clearer ownership, stronger collaboration and better decision-making, enabling us to deliver change more effectively for our customers and colleagues. This is a great time to join as a Business Design Partner, playing a critical role in shaping major programmes and helping define how future services and operating models work across Anchor.

Working closely with Directors, Executive Sponsors and senior stakeholders, you will lead discovery, define outcomes and design future-state services that are strategically aligned, operationally viable and focused on better outcomes for residents and colleagues.

What you will be doing:

• Lead strategic discovery and early-stage shaping across major programmes and directorates.
• Design future-state service, process and operating models aligned to the Target Operating Model.
• Partner with Directors and Sponsors to define scope, priorities, value and delivery options.
• Facilitate workshops and translate business needs into clear requirements, user stories and acceptance criteria; and review solution designs to align.
• Provide senior design assurance across governance forums to improve decision quality.
• Promote integration and reuse of design assets across programmes to support joined-up change.

What you will bring:

• Significant experience in business design, business analysis, service design and/or operating model design.
• Proven ability to influence Directors and Executive-level stakeholders.
• Strong expertise in strategic analysis, journey mapping and conceptual modelling.
• Experience providing constructive challenge and assurance within governance settings.
• Excellent communication and stakeholder management skills.

Desirable:

• Experience in care, housing, health, local government or similar regulated sectors (this role will primarily be aligned to Care, so applicants with a care background will be prioritised).
• Knowledge of digital platforms, data flows and enterprise-wide service change.
• Experience contributing to business cases, benefits definition and value articulation.
• Qualifications such as BCS BA, IIBA, TOGAF, service design or UX certifications.
• Familiarity with tools such as Lucid, Visio or Azure DevOps.

Apply now. Our hiring team will review your application and contact you with next steps.

Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values: Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment: From health and happiness to finance and your career, we will give you all the support you need.

• Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments.
• Finance: Pension plan contribute between 4% and 8% and we will match it or better.