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For Companies At a Glance
- Tasks: Manage properties and support residents to live independently while fostering community connections.
- Company: Join Anchor, England’s largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health discounts, pension plans, and career development opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Great communication skills and a positive attitude; housing or care experience is a plus.
- Other info: Be part of a diverse team committed to transforming housing and care.
The predicted salary is between 20800 - 29000 £ per year.
Location: Hanover Court, Haxby
Hours: 6 per week - to be worked on a Friday
Salary: Up to £29,000 per annum, pro rata
Contract: 12 Months Fixed Term Contract
About the role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint. When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed.
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
- Health & happiness: Gym, fitness and wellbeing discounts; Mental health support; Flexible working options
- Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better; Quick and easy pension transfer service; Savings and financial advice, loans, free life assurance; Discounts on shopping, holidays, phones, technology and more
- Career: Ongoing personal and professional development programme; Leadership Pathways online learning resources; Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Location Manager in York employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager in York
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Anchor's values and mission. Think about how your experiences align with their commitment to providing independence and security for older people. Show them you're not just looking for any job, but that you genuinely care about their mission.
✨Tip Number 3
Practice your communication skills! As a Location Manager, you'll need to manage relationships with residents and stakeholders. Role-play common scenarios with friends or family to build your confidence in handling tricky conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Anchor team and making a difference in the community.
We think you need these skills to ace Location Manager in York
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents.
Tailor Your Experience: Make sure to highlight any relevant experience you have in housing or care. Even if it’s not directly related, show us how your skills can transfer to this role. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your fit for the role quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Anchor
✨Know Your Stuff
Before the interview, make sure you understand the role of a Location Manager inside out. Familiarise yourself with property management, tenancy issues, and how to handle resident relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with residents and various stakeholders, be prepared to discuss your experience in relationship management. Share specific examples of how you've successfully resolved conflicts or built trust with clients in the past. This will demonstrate your ability to connect with people.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Location Manager, such as dealing with anti-social behaviour or managing complaints. Prepare your responses by outlining how you would approach these situations, focusing on communication and problem-solving.
✨Emphasise Your Commitment to Community
Anchor values community engagement, so be ready to discuss how you would encourage resident participation in social events. Share any relevant experiences where you've fostered inclusion or worked with external agencies to support vulnerable groups. This will highlight your alignment with their mission.
