At a Glance
- Tasks: Manage IT suppliers and ensure top-notch service delivery and performance.
- Company: Join a dynamic tech team in a growing organisation based in Bradford.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great chance to work with diverse technology services and enhance your career.
- Why this job: Be a key player in driving operational stability and continuous improvement.
- Qualifications: Experience in IT supplier management and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
Location: Hybrid working from our Bradford office
Job Type: Permanent | Full-time, 37.5 hours per week
As part of an exciting period of growth and transformation, we’re looking for an experienced IT Contracts and Vendor Manager to join our Technology team. This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. You’ll work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value to the organisation. You’ll play an important Service delivery manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services.
What you’ll be doing:
- Manage operational relationships with IT suppliers and service partners at various aspects of the service life cycle, from service delivery and transition through to exit.
- Lead supplier governance, service reviews and performance management activities.
- Ensure suppliers meet contractual commitments, SLAs and operational standards in accordance with our supplier service management framework.
- Monitor service risks, compliance, continuity and rehearsal requirements across supplier services.
- Work closely with our Procurement team, Service Operations and wider Technology teams to support contract management and service delivery.
- Produce supplier reporting, scorecards and performance insights to support technology strategy and decision-making.
- Drive continuous improvement across supplier services and operational processes.
What you’ll bring:
- Comprehensive experience managing IT suppliers, contracts or service delivery within a large/complex organisation.
- Strong understanding of supplier governance, service reviews and performance management.
- Knowledge of ITIL-aligned service management practices.
- Strong stakeholder management, communication and relationship-building skills.
- Experience working across multiple suppliers and technology services.
- Strong influencer.
- ITIL certifications.
- Knowledge of Procurement Frameworks and regulations, particularly public sector, and tendering processes.
- Experience with ServiceNow or similar IT service management platforms.
Vendor and Contracts Manager employer: Anchor
Join our dynamic team in Bradford, where we prioritise a collaborative work culture and offer hybrid working options to ensure a healthy work-life balance. As a Vendor and Contracts Manager, you will benefit from continuous professional development opportunities and be part of an organisation committed to innovation and excellence in IT service delivery. With a focus on employee well-being and a supportive environment, we empower our staff to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor and Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with vendors and contracts. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of supplier governance and performance management. Be ready to share examples from your past experiences that showcase your skills in managing supplier relationships and driving continuous improvement.
✨Tip Number 3
Don’t forget to leverage social media! Follow companies you’re interested in and engage with their content. This can help you get noticed and show your enthusiasm for the role, especially in the tech space.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting growth journey.
We think you need these skills to ace Vendor and Contracts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vendor and Contracts Manager role. Highlight your experience with IT suppliers, contracts, and service delivery, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your success in managing supplier performance and driving continuous improvement. This will help us see the impact you can make at StudySmarter.
Be Clear and Concise:When writing your application, be clear and concise. We appreciate straightforward communication, so avoid jargon and keep your sentences to the point. This will make it easier for us to understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Anchor
✨Know Your Suppliers
Before the interview, research the key suppliers and partners the company works with. Understand their services, strengths, and any recent news. This will help you demonstrate your knowledge of the vendor landscape and show that you're proactive.
✨Master the ITIL Framework
Brush up on ITIL principles and how they apply to service management. Be ready to discuss how you've implemented these practices in previous roles. This shows you’re not just familiar with the framework but can also apply it effectively.
✨Prepare for Scenario Questions
Expect questions about managing supplier performance and handling service delivery challenges. Prepare specific examples from your past experiences where you successfully navigated similar situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Vendor and Contracts Manager, strong communication is key. Be prepared to discuss how you've built relationships with stakeholders and managed expectations. Highlight instances where your communication skills led to successful outcomes in supplier management.
