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- Tasks: Support residents and manage housing services with a focus on safety and compliance.
- Company: Join Anchor, England’s largest not-for-profit provider of care and housing for older people.
- Benefits: Competitive salary, flexible working, health discounts, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and some admin experience; customer service passion is a plus.
- Other info: Diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 22000 - 29000 £ per year.
Up to £26,500 per annum
24 Months Fixed Term Contract
36 hours per week
Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We’re on the hunt for a Housing Services Administrator to help us deliver housing management services at The Peaks, Stockport.
Key responsibilities:
- Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
- Handling financial records, assisting with debt management, and ensuring everything stays on track.
- Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
- Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
- Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
- Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.
You’re someone who:
- Loves working with people and can adapt to different communication styles.
- Is confident, proactive, and has excellent problem-solving skills.
- Thrives in an organised environment, managing workloads and deadlines like a pro.
- Works well independently and as part of a team.
- Has some admin or support experience and enjoys delivering great customer service.
What We’re Offering:
- Full training and support to set you up for success.
- A chance to contribute to a high-quality housing service that makes a difference for residents.
- Opportunities to grow, including stepping up to deputise for your manager when needed.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Housing Services Administrator in Stockport employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Administrator in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Anchor's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with residents and contractors, think about examples from your past experiences where you've successfully resolved issues or communicated effectively. We want to see that you can adapt your style to different situations.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage workloads and deadlines. Maybe even bring a planner or a digital tool you use to keep track of tasks. This will demonstrate that you thrive in an organised environment, just like we do at Anchor.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows that you're engaged and eager to learn more about how you can contribute to creating a supportive living environment.
We think you need these skills to ace Housing Services Administrator in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Services Administrator role. Highlight your organisational skills and any relevant experience in admin or customer service that aligns with what we’re looking for.
Show Your Passion: Let us see your enthusiasm for creating a supportive living environment. Share examples of how you’ve contributed to a positive atmosphere in previous roles, as this is key to our mission at Anchor.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anchor
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Services Administrator. Familiarise yourself with housing management services, compliance audits, and the importance of health and safety. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your People Skills
Since this role involves a lot of communication with residents and contractors, be prepared to discuss your experience in customer service. Think of examples where you've successfully resolved issues or adapted your communication style to suit different people. This will highlight your ability to thrive in a people-focused environment.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so come armed with examples of how you've managed workloads and deadlines in the past. You might want to mention any tools or methods you use to stay organised, as this will reassure them that you can keep the office running smoothly.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you tackled them. This could involve anything from managing financial records to addressing complaints. Showing that you can think on your feet will set you apart from other candidates.
