At a Glance
- Tasks: Engage with residents and coordinate communication for a high-quality investment programme.
- Company: Join Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Competitive salary, car allowance, and opportunities for professional development.
- Other info: Work independently across multiple locations with a focus on continuous improvement.
- Why this job: Make a meaningful impact on residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 27500 - 27500 £ per year.
We are looking for a proactive, people centred Resident Liaison Coordinator to join our Property & Assets team and play a key role in delivering a high quality, customer focused Asset Investment Programme. If you’re passionate about excellent customer experience, skilled at building relationships, and confident coordinating communication across multiple stakeholders, this is a role where you can make a meaningful impact on the lives of our residents.
What you’ll be doing
- Engage directly with residents to support smooth delivery of investment programmes.
- Plan and coordinate clear, accessible communication for customers and colleagues.
- Facilitate resident meetings, events, and consultations—both in person and in writing.
- Work closely with Asset Investment Surveyors and Location Managers to ensure individual needs are understood and considered.
- Act as the central point of contact during works, helping resolve issues quickly and professionally.
- Carry out work in progress and post completion visits to ensure satisfaction and gather feedback.
- Support the collection and interpretation of customer satisfaction data to drive continuous improvement.
What you’ll bring
- Highly customer focused, with experience in a frontline customer facing role.
- Confident communicating with a wide range of stakeholders.
- Organised, detail driven, and able to manage competing priorities.
- Skilled at problem solving and supporting residents through change.
- Comfortable working independently across multiple locations.
- Proficient in Microsoft Word and Excel, with strong administrative capability.
- Enthusiastic about continuous improvement and delivering a first class service.
- Desirable: Customer Service NVQ Level 4 (or equivalent).
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Resident Liaison Co-ordinator employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while prioritising the well-being of both residents and staff. With a strong commitment to employee development, competitive salaries, and a supportive work culture, we empower our team members to make a meaningful impact in their roles. Our homeworking flexibility combined with travel opportunities allows for a dynamic work-life balance, making Anchor a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anchor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anchor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anchor:Your cover letter is your chance to shine! Tell us why you want to work at Anchor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anchor!
How to prepare for a job interview at Anchor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
