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- Tasks: Lead a high-performing People Services team and drive service excellence.
- Company: Dynamic organisation focused on employee experience and continuous improvement.
- Benefits: Competitive salary, homeworking flexibility, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing colleague experiences and driving innovation.
- Qualifications: Experience in HR service delivery and strong leadership skills required.
- Other info: Join a supportive culture with excellent career advancement opportunities.
People Services Manager – Service Delivery
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Location: Homeworking with time spent at our Bradford Office
Salary: circa. £60,000 per annum
Permanent, full time 37.5 hours per week
We’re looking for an experienced People Services Manager – Service Delivery to lead our high-performing People Services function. This is a key role in ensuring colleagues across the organisation receive a consistently positive, professional, efficient, and customer-focused service at every stage of the colleague lifecycle.
Delivering strong leadership and strategic thinking, you’ll be responsible for embedding a culture of service excellence, driving continuous improvement, and ensuring our People Services team is recognised as a trusted and reliable partner to the business. From overseeing HR administration and employee relations, to leading service transformation projects, you’ll play a pivotal role in delivering a first-class experience for both colleagues and managers.
What you’ll be doing
* Leading and developing a high performing People Services team, building capability and resilience.
* Driving a culture of customer excellence, innovation, and continuous improvement.
* Overseeing and optimising the end-to-end delivery of all People administrative and employee relations services.
* Developing and managing service level agreements (SLAs) and performance measures.
* Providing expert advice on complex employee relations cases, supporting early and fair resolution.
* Optimising processes through automation and service improvements.
* Leading and developing a coaching-orientated approach to colleague queries, enabling and supporting the build of capability.
* Building strong relationships with managers and senior leaders, acting as a trusted advisor.
* Working closely with the wider People & Culture function to ensure seamless service delivery.
* Leading on change projects to enhance efficiency, service quality, and colleague experience.
What we’re looking for
* Proven experience managing a high-volume HR shared services or transactional team.
* Experience working at HR Service Delivery Manager, People Operations / HR Operations Manager or Employee Service Manager level.
* Strong leadership skills with the ability to inspire and develop others.
* In-depth knowledge of HR processes, employment law, and HR best practice.
* A track record of driving service improvements and delivering against KPIs/SLAs.
* Experience of managing complex employee relations cases with a coaching and solutions-focused approach.
* Strong stakeholder management skills with the ability to influence at all levels.
* CIPD Level 5 or 7 (or equivalent experience/qualification).
* Excellent communication, problem-solving and project management skills.
Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications
People Services Manager – Service Delivery employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Manager – Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission. We want to see you shine as a potential People Services Manager!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership skills and how you've driven service improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace People Services Manager – Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your leadership abilities and any experience in HR service delivery to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've driven service improvements or managed complex employee relations cases in the past.
Showcase Your Achievements: Quantify your successes where possible! If you've improved KPIs or SLAs in previous roles, let us know the numbers. This helps us see the impact you've made in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Anchor
✨Know Your Stuff
Make sure you brush up on your HR processes and employment law. Familiarise yourself with the key responsibilities of a People Services Manager, especially around service delivery and employee relations. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you've inspired others or driven service improvements. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the role.
✨Demonstrate Customer Excellence
Since the role focuses on delivering a positive experience for colleagues, think of specific instances where you've gone above and beyond to ensure customer satisfaction. Highlight your ability to build strong relationships with stakeholders and how you've managed complex queries effectively.
✨Be Ready for Change
Expect questions about your experience with change management and process optimisation. Prepare to discuss any transformation projects you've led and how you've implemented service improvements. This will show that you're proactive and can drive continuous improvement in the People Services function.