At a Glance
- Tasks: Lead the transformation of leasehold services across a national portfolio.
- Company: Join a leading organisation with a clear social purpose and national reach.
- Benefits: Home-based role with travel, autonomy, and the chance to make a real impact.
- Other info: Opportunity to build a high-performing team and establish credibility.
- Why this job: Shape a new function and deliver lasting change for residents' lives.
- Qualifications: Proven experience in leasehold services and driving transformation.
The predicted salary is between 59576 - 67000 £ per year.
Location: National / Home-based (with travel)
Lead the transformation of one of the UK’s largest leasehold portfolios. Anchor is creating a brand-new leadership role to redefine how leasehold services are delivered across the organisation. If you are an experienced leasehold leader with the credibility to drive change at scale, this is a rare opportunity to shape a national function, rebuild trust with residents, and set a new standard for leasehold services in the sector.
The opportunity
This is not a “business as usual” role. Following a previous move to integrate leasehold and rented services, we’ve recognised the need to reintroduce specialist expertise, improve service delivery and rebuild leaseholder confidence. As Director of Leasehold Services, you will lead a full transformation of our leasehold offer, creating a modern, transparent and high‑performing operating model that works for both residents and the organisation. You will take responsibility for a c.13,000-home portfolio, one of the largest leasehold portfolios in the UK, giving you genuine scale, influence and visibility.
What you’ll do
- You’ll act as the single point of accountability for leasehold services, bringing together teams across housing, finance, legal and asset management.
- Your focus will be to:
- Design and implement a new leasehold operating model, moving from fragmented delivery to a clear, consistent service
- Build and lead a specialist Leasehold Services function with strong technical capability
- Rebuild trust with leaseholders, improving communication, engagement and transparency
- Deliver meaningful improvements in service quality, complaints performance and resident satisfaction
- Work with asset, finance and legal teams to ensure clear, credible information on charges, investment and responsibilities
- Lead delivery of our Home Ownership Strategy and wider transformation programme
This is a role where success depends on both strategic leadership and your ability to influence across a complex organisation.
What success looks like
In your first 12–18 months, you will:
- Establish credibility with leaseholders and key internal stakeholders
- Deliver early, visible improvements on the issues that matter most to residents
- Put in place a clear, scalable operating model for leasehold delivery
- Build a high‑performing specialist team
- Create a long‑term vision for a sustainable, transparent and trusted leasehold service
About you
We’re looking for a credible, experienced leader who brings both deep leasehold expertise and a track record of delivering change. You’ll have:
- A demonstrable track record of leading leasehold or homeownership services at scale
- Experience of driving service transformation in a complex, multi‑disciplinary environment
- Understanding of leasehold complexity, including service charges, major works and legal frameworks
- Ability to improve customer confidence and satisfaction, particularly in challenging environments
- Stakeholder leadership skills, with the ability to influence senior colleagues and engage residents effectively
- A collaborative, resilient leadership style with the energy and drive to lead change
- Experience in older persons housing is desirable, but not essential.
Shape a new function at Director level with real autonomy. Lead one of the largest and most complex leasehold portfolios in the sector. Deliver change that will have a direct, lasting impact on residents’ lives. Be part of an organisation with a clear social purpose and national reach.
Location
Home-based, national role. Regular travel required, including to sites, schemes and our London and Bradford offices.
Ready to make an impact? This is a unique opportunity to reset leasehold services at scale. If you’re motivated by complex challenges, meaningful impact, and the chance to leave a lasting legacy, we’d love to hear from you.
Director of Leasehold Services in London employer: Anchor
Anchor is an exceptional employer, offering a unique opportunity to lead the transformation of one of the UK's largest leasehold portfolios from a home-based position. With a strong focus on employee growth and a collaborative work culture, you will have the autonomy to shape a new function while making a meaningful impact on residents' lives. Join us in redefining leasehold services and be part of an organisation dedicated to social purpose and community trust.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Leasehold Services in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Anchor, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Anchor and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Director of Leasehold Services in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Anchor and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Anchor
✨Get to Know Public Sector Values
Before your interview with Anchor, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Anchor.
