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- Tasks: Manage property matters and build relationships with residents in a vibrant community.
- Company: Anchor is England’s largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health discounts, pension plans, and personal development opportunities.
- Other info: Join a diverse team committed to transforming housing and care for older people.
- Why this job: Make a real impact in residents' lives while enjoying a supportive and inclusive work culture.
- Qualifications: No prior housing experience needed; just bring your positive attitude and problem-solving skills.
The predicted salary is between 17400 - 34800 £ per year.
Location: Walrond House, Hackney - This is a mixed tenure location comprising of rented and leasehold properties.
Hours: 20 hours per week
Salary: £29,000 per annum pro rata
About the role:
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents. The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders.
You’ll be responsible for:
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
- Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life.
- Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.
- Managing the location’s budget and service charge accounts.
- Connecting with residents, signposting them to access health and social services.
- Promoting inclusion in social events both internally and in the wider community and encouraging residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
- Building resident confidence by ensuring our residents' views are acted upon, managing expectations, and delivering on our commitments.
- Resolving all complaints within service level agreement, ensuring the customer is kept informed throughout.
We are looking for an individual who shares our values and has great relationship management and communication skills. It’s not important to have previous housing experience or worked with a vulnerable client group; having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
Location Manager employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Location Manager, you'll be working closely with residents and stakeholders, so understanding the demographics and specific challenges of the area will help you connect better and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your relationship management skills in your interactions. Whether it's through networking events or informal meet-ups, practice building rapport with potential colleagues and residents. This will highlight your ability to foster positive relationships, which is crucial for this position.
✨Tip Number 3
Engage with local organisations and services that support older people. By doing so, you can gain insights into best practices and resources available, which will not only enhance your knowledge but also show your proactive approach to improving residents' lives.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to resident engagement and conflict resolution. Think of examples from your past experiences where you've successfully navigated similar situations, as this will demonstrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Location Manager. Highlight your ability to manage relationships and ensure safety in communal areas, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your relationship management and communication skills, even if they come from different sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with older people and your commitment to community engagement. Use specific examples to demonstrate how your values align with those of Anchor.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Anchor
✨Show Your Passion for Community Engagement
As a Location Manager, your role revolves around connecting with residents and the community. Be prepared to share examples of how you've successfully engaged with diverse groups in the past, demonstrating your commitment to fostering a thriving community.
✨Demonstrate Problem-Solving Skills
The job requires managing various challenges, from health and safety checks to resident complaints. Think of specific instances where you've effectively resolved issues, showcasing your ability to think on your feet and maintain a positive environment.
✨Highlight Relationship Management Experience
Building strong relationships with residents and stakeholders is crucial. Prepare to discuss your experience in managing relationships, whether in previous jobs or volunteer roles, and how you ensure that everyone feels heard and valued.
✨Understand the Importance of Inclusivity
Anchor values diversity and inclusion, so it's essential to show that you share these values. Be ready to talk about how you've promoted inclusivity in past roles and how you plan to encourage resident involvement in social events and initiatives.