Location Manager

Location Manager – Rented Housing Location: Hanover Court, Cromer & Duncan Court, Sheringham Hours: 28 hours per week across 2 locations – 14 hours per week at Hanover Court, Cromer & 14 hours per week at Duncan Court, Sheringham Salary: Up to £29,000 per annum pro rata About the role Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents. The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners. You will be responsible for: * Managing properties and supporting residents to be able to live independent lives * Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out * Listening to residents and dealing with issues before they become a complaint. * When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed. * Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering * Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard * Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures * Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services. * Connecting with residents, to encourage inclusion in social events both internally and in the wider community To view a full job description for this role, please copy and paste the link below: (url removed) Life’s too short to be in the wrong job. A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s. At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career. Are you the one? Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills. Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn