At a Glance
- Tasks: Support care homes in driving occupancy growth and delivering exceptional customer experiences.
- Company: Join a leading organisation dedicated to enhancing the lives of older people.
- Benefits: Generous holiday, health support, pension contributions, and career development opportunities.
- Other info: Remote role with travel across the North of England, offering dynamic work environment.
- Why this job: Make a real difference in the lives of residents and their families while advancing your career.
- Qualifications: Experience in the care sector with strong communication and coaching skills.
The predicted salary is between 48000 - 48000 £ per year.
Contract: 37.5 hours per week | Permanent
Location: Remote with regular travel across the North of England
Salary: £48,000 per annum + £5,800 car allowance
Are you passionate about helping care homes thrive while making a meaningful difference to residents and their families? We're looking for a Commercial Relationship Manager to provide in-home support to a portfolio of care homes across the North region, ensuring prospective residents and their families receive an outstanding experience from first enquiry through to move-in.
Working closely with Home Managers and operational teams, you'll help drive sustainable self-funded occupancy growth, strengthening Anchor’s private pay performance by providing specialist, on-the-ground sales training and advice.
What You’ll Do:
- Drive private pay occupancy growth by improving enquiry management processes and activities across a portfolio of homes within the region.
- Support homes to maximise every enquiry and deliver an outstanding customer experience from enquiry to admission.
- Provide hands-on support to homes requiring focused sales and admissions improvement.
- Coach and develop our colleagues to build confidence and capability in enquiry handling, tours and follow up activity.
- Embed best practice CRM management, ensuring strong sales discipline across the customer journey.
- Research and share local market insights, customer trends and competitor intelligence to support future growth.
- Monitor performance data, identify risks and opportunities and take action to improve results.
- Lead local outreach and community engagement initiatives, supporting homes to deliver events, build community partnerships, and generate referrals that increase local awareness.
What You’ll Bring:
- You’ll be a commercially minded, people focused professional from the care sector, with a passion for supporting older people and their families and helping care homes deliver outstanding experiences and occupancy outcomes.
- A passion for delivering exceptional customer experiences.
- A track record of driving growth and improving performance.
- The confidence to coach, support and influence others.
- Strong commercial awareness and analytical skills.
- Excellent communication and relationship building abilities.
- A full UK driving licence and willingness to travel regularly.
Whether you’re currently a Customer Relationship Manager working at a local care home level and ready to take the next step, or already operating across multiple services, this could be an exciting opportunity to broaden your impact and develop your career. If you’re motivated by making a real difference while helping services grow and succeed, we’d love to hear from you.
Benefits:
- 25 days holiday plus 8 bank holidays (buy and sell available)
- 24/7 digital GP, mental health support and virtual physio
- Free eye tests and flu jabs
- Pension contributions up to 10% plus free life assurance at 3x your annual salary
- Access to a 24/7 confidential advice line
- Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans
- Ongoing career development
Commercial Relationship Manager in Leeds employer: Anchor
At Anchor, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of older people and their families. Our remote working model, combined with regular travel across the North of England, offers flexibility while fostering a supportive work culture that prioritises employee growth through ongoing career development and comprehensive benefits. Join us to be part of a team that values your contributions and empowers you to drive positive change in care homes.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Relationship Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anchor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anchor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Relationship Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anchor:Your cover letter is your chance to shine! Tell us why you want to work at Anchor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anchor!
How to prepare for a job interview at Anchor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
