At a Glance
- Tasks: Lead a dynamic team ensuring top-notch support for enterprise applications in housing and care.
- Company: Join Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health discounts, career development, and a supportive environment.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference in people's lives while advancing your career in tech leadership.
- Qualifications: Experience in leading application support teams and strong ITIL knowledge required.
The predicted salary is between 45000 - 55000 € per year.
As part of an exciting period of growth, we are looking for an experienced IT Applications Support Manager to join our Tech team. This is a key leadership role responsible for ensuring the stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. You will lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms. As part of Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, you will help ensure our application services remain available, reliable, secure, and fit for the future.
What you will be doing:
- Lead and develop the Applications Support team, through strong people-centred values and behaviours and wide technical knowledge.
- Coordinate and manage incidents, technical escalations and service performance across enterprise applications.
- Ensure services are delivered in line with SLAs and operational standards.
- Drive service improvements across monitoring and support processes with particular focus on automation and cross-skilling efficiencies.
- Collaborate closely with internal teams and suppliers to support service continuity, service transition and operational readiness.
- Take a leading role in application upgrades, maintenance and lifecycle activities.
What you will bring:
- Experience leading an applications or technical support team within a large organisation.
- Strong understanding of enterprise application support across varied SaaS and hybrid environments.
- Experience of working in a structured and cohesive way with multiple key application platform partners.
- Strong understanding of supporting batch operations, scheduled tasks and Data-Load based platform activities.
- Excellent standard of knowledge across typical application-based workflow and logic.
- Strong experience managing incidents, problem investigations and operational service delivery across ITIL-aligned service management practices.
- Strong communicator, stakeholder management and problem-solving skills.
Desirable:
- Housing and Care platform support experience (Northgate, MS Dynamics 365).
- Microsoft Stack knowledge including Dynamics 365, Azure DevOps and Windows environments.
- ITIL v3 or v4 certifications.
- Good experience with ServiceNow configuration, workflow and automation improvements or similar ITSM/ESM platforms.
- Microsoft or platform-specific certifications.
Apply now. Click Apply to get started. Our hiring team will review your application and contact you with next steps. Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
Anchor - a great place to work
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values:
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment:
- Health & happiness: Gym, fitness and wellbeing discounts; Mental health support; Flexible working options; Access to online GP appointments.
- Finance: Pension plan - contribute between 4% and 8% and we will match it or better; Quick and easy pension transfer service; Savings and financial advice, loans, free life assurance; Discounts on shopping, holidays, phones, technology and more; Free Blue Light Card.
- Career: Ongoing personal and professional development programme; Leadership Pathways online learning resources; Career progression and promotion opportunities.
Celebrating diversity, celebrating you:
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
IT Applications Support Manager employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while investing in the well-being of its employees. With a strong focus on personal and professional development, flexible working options, and a commitment to diversity and inclusion, Anchor fosters a supportive work culture where every team member can thrive. Join us in making a meaningful impact in the lives of our residents while enjoying competitive benefits and career growth opportunities in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an IT Applications Support Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Think about how you can demonstrate your experience in managing incidents and service delivery, especially in ITIL-aligned environments. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled challenges in application support or led a team through tough situations. This is your chance to show us what you’re made of!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Anchor.
We think you need these skills to ace IT Applications Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Applications Support Manager role. Highlight your experience in leading support teams and managing enterprise applications, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t hold back on showcasing your technical skills! Mention your knowledge of SaaS, hybrid environments, and any relevant certifications like ITIL v3 or v4. We want to see how your expertise aligns with our needs.
Be Personable:We value strong communication and stakeholder management skills. Use your application to demonstrate how you've effectively collaborated with teams and suppliers in the past. A friendly tone can go a long way!
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s the quickest way for us to receive your application and start the conversation about your future with us.
How to prepare for a job interview at Anchor
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the enterprise applications relevant to the role, especially those in HR, finance, and care. Familiarise yourself with their functionalities and how they integrate within a housing and care organisation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing support teams. Discuss how you've fostered a people-centred culture and driven service improvements in previous roles.
✨Be Ready for Technical Questions
Expect questions about incident management, ITIL practices, and your experience with SaaS and hybrid environments. Brush up on your knowledge of Microsoft Stack and any specific platforms mentioned in the job description.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've successfully resolved technical issues or improved service delivery. Be prepared to discuss your approach to stakeholder management and how you ensure operational readiness.
