At a Glance
- Tasks: Keep our spaces clean and welcoming for residents and visitors.
- Company: Join Anchor, England's largest not-for-profit care provider for older people.
- Benefits: Enjoy flexible working, gym discounts, and a supportive environment for your health and career.
- Other info: We celebrate diversity and promote equal opportunities for all.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive team.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
The predicted salary is between 20000 - 28000 € per year.
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Reporting into the Location Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Holmpark in Birmingham is home to well trained and helpful staff with rooms for up to 39 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.
- Good public transport links with easy access to Holmpark from Town and surrounding community
- We pride ourselves on the quality of our catering, with our chef preparing meals daily from fresh, seasonal ingredients
- Rated Good by CQC
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.
#J-18808-LjbffrHousekeeper (Bank) in Birmingham employer: Anchor
Anchor is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its staff at Holmpark in Birmingham. With a strong focus on employee growth, we offer ongoing training and development opportunities, alongside competitive benefits such as flexible working options, mental health support, and a robust pension plan. Our commitment to diversity and respect ensures that every team member feels valued, making Anchor a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper (Bank) in Birmingham
✨Tip Number 1
Familiarise yourself with the specific cleaning procedures and health and safety regulations mentioned in the job description. This will not only help you during the interview but also show that you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight your customer service skills during any interactions with us. Since this role involves working closely with residents, demonstrating empathy and strong interpersonal skills can set you apart from other candidates.
✨Tip Number 3
If you have previous experience in a similar role, be ready to share specific examples of how you maintained cleanliness and safety in your past positions. This will help us see how your experience aligns with our expectations.
✨Tip Number 4
Research Anchor as an organisation and be prepared to discuss why you want to work with us specifically. Understanding our values and commitment to diversity and inclusion can demonstrate your alignment with our mission.
We think you need these skills to ace Housekeeper (Bank) in Birmingham
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Housekeeper at Anchor. Familiarise yourself with the specific cleaning procedures and customer service expectations outlined in the job description.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous cleaning experience and knowledge of using cleaning products safely. Mention any customer service qualifications, such as NVQ2, to demonstrate your suitability for the role.
Showcase Your Skills:Make sure to highlight your organisational skills, time management abilities, and interpersonal skills in your application. Provide examples of how you've successfully worked both independently and as part of a team in past roles.
Tailor Your Application:Customise your CV and cover letter to reflect the values and mission of Anchor. Emphasise your commitment to diversity and inclusion, as well as your understanding of health and safety regulations relevant to the role.
How to prepare for a job interview at Anchor
✨Know Your Cleaning Procedures
Familiarise yourself with common cleaning procedures and the use of equipment like carpet cleaners. Be prepared to discuss your previous experience with cleaning products and how you ensure safety while using them.
✨Demonstrate Customer Service Skills
Since customer service is key in this role, think of examples where you've provided excellent service. Highlight your interpersonal skills and how you can empathise with residents' needs.
✨Understand Health & Safety Regulations
Brush up on health and safety regulations, particularly COSHH. Be ready to explain how you would handle hazardous substances and maintain a safe environment for both residents and staff.
✨Showcase Your Organisational Skills
As time management is crucial, prepare to discuss how you prioritise tasks and manage your time effectively. Share specific examples of how you've organised your work in previous roles.
