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- Tasks: Keep our spaces clean and safe for residents and visitors.
- Company: Join Anchor, England's largest not-for-profit care provider for older people.
- Benefits: Enjoy flexible working, discounts, and a supportive environment focused on health and happiness.
- Why this job: Be part of a caring team in a rewarding role that makes a real difference.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
- Other info: We celebrate diversity and offer career progression opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Reporting into the Location Manager, responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
- Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Dawson Lodge in Southampton is home to well trained and helpful staff with rooms for up to 43 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.
Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment from health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness:
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance:
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Ongoing personal and professional development programme:
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.
We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Housekeeper (Bank) employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (Bank)
✨Tip Number 1
Familiarise yourself with the specific cleaning products and procedures mentioned in the job description. Understanding how to use these safely and effectively will show your commitment to health and safety, which is crucial for this role.
✨Tip Number 2
Highlight any previous experience you have in customer service or cleaning roles during your conversations. This will help demonstrate your ability to meet the needs of residents and maintain a pleasant environment.
✨Tip Number 3
Prepare to discuss your time management skills and how you prioritise tasks. Being well-organised is key in a housekeeping role, so think of examples where you've successfully managed your time in previous jobs.
✨Tip Number 4
Show your understanding of confidentiality and safeguarding, especially when working with vulnerable adults. Be ready to share your thoughts on how you would handle sensitive situations, as this will reflect your empathy and professionalism.
We think you need these skills to ace Housekeeper (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Housekeeper position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous cleaning experience you have, especially in similar environments. Mention specific cleaning products or procedures you are familiar with, as well as any customer service experience that showcases your interpersonal skills.
Showcase Your Skills: In your CV and cover letter, demonstrate your organisational and time management skills. Provide examples of how you've successfully prioritised tasks in past roles, particularly in a customer-focused setting.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for working at Anchor, highlighting their commitment to care and community.
How to prepare for a job interview at Anchor
✨Know Your Cleaning Procedures
Familiarise yourself with common cleaning procedures and the safe use of cleaning products. Be prepared to discuss your previous experience and how you ensure health and safety standards are met.
✨Showcase Your Interpersonal Skills
As a housekeeper, you'll be interacting with residents and staff. Highlight your strong interpersonal skills and provide examples of how you've built rapport in previous roles.
✨Demonstrate Organisational Skills
Be ready to explain how you manage your time effectively and prioritise tasks. Consider sharing specific instances where your organisational skills made a positive impact on your work.
✨Understand the Importance of Confidentiality
Since you'll be working in a care environment, it's crucial to understand data protection and confidentiality. Be prepared to discuss how you would handle sensitive information responsibly.
