At a Glance
- Tasks: Welcome visitors and provide a professional front of house service on weekends.
- Company: Join Anchor, England’s largest not-for-profit care provider.
- Benefits: Enjoy flexible working, health discounts, and career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a difference in residents' lives while gaining valuable experience.
- Qualifications: Customer service skills and a friendly personality are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Additional Information
- 9am-3pm Saturday and Sunday
Reporting into the Home Manager, responsibilities will include
- Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
- Escalate concerns or issues as appropriate.
- Comply with CQC essential standards and Anchor procedures.
Required knowledge & experience
- Customer service NVQ2 is desirable but not essential.
- Previous experience of working in an office environment.
- Understanding of building security and location policies and procedures.
- Understanding of confidentiality and data protection within a care setting.
- Health & safety in the workplace.
Required skills
- Basic computer
- Presentable, approachable and with a friendly personality.
- Able to work individually and as part of a team.
The Manor House in Harrogate is a stunning residential care environment set in luxurious and comfortable surroundings.
Meticulously finished to a superior standard.
The Manor House provides luxury accommodation, whether this is for a short‑term break, trial stay or for permanent care.
Anchor – a great place to work
Anchor is England’s largest not‑for‑profit providers of care and housing for older people.
Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not‑for‑profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.
That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
- Our Anchor values of being
- Accountable, Respectful, Courageous and
Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same.
We can all be leaders at Anchor and should all be driven by the same customer ethos.
Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
- Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
- Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
- Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer.
We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.
These work to celebrate diversity, address concerns, review policy and practice and empower their members.
We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, House Proud Pledge and Age Friendly Employer Pledge schemes.
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Receptionist - Weekends in Harrogate employer: Anchor
Anchor is an exceptional employer that prioritises the voices of residents and fosters a collaborative work culture. With a strong commitment to employee growth, we offer opportunities for professional development and meaningful engagement in service improvement initiatives. Located in a vibrant community, our team enjoys a supportive environment where innovative ideas are valued and impactful change is made.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Weekends in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anchor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anchor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Weekends in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anchor:Your cover letter is your chance to shine! Tell us why you want to work at Anchor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anchor!
How to prepare for a job interview at Anchor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
