Location Manager in Harpenden

Location: Martham Court, Harpenden

Hours: 36 per week

Salary: Up to £29,000 per annum

About the role

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.

The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.

You will be responsible for:

• Managing properties and supporting residents to be able to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
• Listening to residents and dealing with issues before they become a complaint. When a complaint does arise, taking ownership and investigating fully - it is important that our residents are listened to and are kept informed.
• Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
• Connecting with residents, to encourage inclusion in social events both internally and in the wider community

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

• Health & happiness: Gym, fitness and wellbeing discounts; Mental health support; Flexible working options
• Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better; Quick and easy pension transfer service; Savings and financial advice, loans, free life assurance; Discounts on shopping, holidays, phones, technology and more
• Career: Ongoing personal and professional development programme; Leadership Pathways online learning resources; Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.