Facilities Manager

Role : Facilities Manager

Location : Woodside Square, Muswell Hill

Hours : 36 hours per week

Salary : Up to £34,600 per annum

About the role

Working with different individuals every day, the Facilities manager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents.

The Facilities Manager is pivotal to the success, safety and smooth running of this unique and challenging development and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders as such strong communication skills is essential.

You will be working closely with the Area manager and Building superintendent to provide outstanding service levels.

The Facilities Manager will be responsible for the day to day running of the location and line manager both the superintendent and cleaner.

This role requires a strong understanding of finance and accounting procedures, particularly related to service charges, along with proficiency in Excel.

You’ll be responsible for

• Ensuring that the development is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
• Managing any communal areas (for example : our separate business facility) and working with residents to provide a high‑end service standard.
• Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.
• Being part of the team to manage the location’s budget and service charge accounts
• Connecting with residents, signposting them to access health and social services
• Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
• Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments
• Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout

Life’s too short to be in the wrong job.

A career with Anchor housing is all about providing people with independence and security within a thriving community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for mainly over‑55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living at our locations. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live at our development. We are looking for an individual who shares our values and has great relationship management and communication skills.

It’s not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.

Anchor – a great place to work

Anchor is England’s largest not‑for‑profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not‑for‑profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.